Denials Management Specialist

AdventHealth; Florida; On-site; USD 57,192,000 - 106,202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Florida is seeking a denials management specialist to review and appeal denials across service lines. You will research account histories, payer interactions, and documents to determine optimal appeal strategies and ensure timely corrections.

The role requires strong knowledge of revenue cycle processes, CPT/HCPCS/ICD codes, and experience with Epic EHR. A proactive, detail-oriented worker will thrive in this team-oriented environment.

Qualifications

• Understanding of revenue cycle processes including charge capture and billing regulations.
• Knowledge of CPT, HCPCS, ICD codes, UB-04 Revenue Codes, and modifiers.
• Ability to navigate the electronic medical record and correlate services to charges.
• Strong critical thinking and problem-solving skills with ability to multi-task and reprioritize in a fast-paced environment.
• Self-starter with ability to work independently with limited day-to-day oversight.
• Strong written communication and grammatical skills.
• Technical proficiency within Patient Accounting systems and applicable vendor technologies for account research.
• Proficiency in Microsoft Suite applications, specifically Excel, Word, and Outlook.
• Ability to navigate payer websites and portals for research purposes.
• Proficiency with Epic EHR system (Preferred).
• Comfort with interpreting payer contractual language (Preferred).
• Experience with medical billing and remittance forms including 835 and 837 files, UB-04 and CMS-1500 forms (Preferred).

Responsibilities

• Reviews and appeals denials across all service lines system-wide.
• Researches account histories, patient encounters, payer portals, and payment records to determine appropriate appeal strategies.
• Evaluates denial types including charge audit, charge capture, authorization, timely filing, and payer policy denials.
• Recommends charge corrections and prepares accounts for rebilling as appropriate.
• Collaborates with pre-access, patient financial services, revenue integrity, utilization management, and clinical departments to gather supporting documentation.
• Provides reports, education, and training on denial trends and recommended remediation strategies.
• Educates stakeholders on proper documentation, payer processes, and policies with a denial prevention focus.
• Drafts and submits written and verbal appeals using clear, concise terminology.
• Researches root causes, collects supporting documentation, and adjusts accounts based on internal and external findings.
• Utilizes multiple IT systems to compile comprehensive clinical and financial information for appeals.
• Escalates identified claim issues and trends to appropriate leadership or payer contacts.
• Performs other duties as assigned

Skills

Revenue cycle

CPT/HCPCS/ICD codes

EMR navigation

Multi-tasking

Independent work

Written communication

Excel

Payer portals

Epic EHR

Contract language

Education

High School diploma

Bachelor's degree

Tools

Epic EHR

Microsoft Excel

Payer portals

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

900 HOPE WAY

City

ALTAMONTE SPRINGS

State

Florida

Postal Code

32714

Job Description

• Reviews and appeals denials across all service lines system-wide

• Researches account histories, patient encounters, payer portals, and payment records to determine appropriate appeal strategies

• Evaluates denial types including charge audit, charge capture, authorization, timely filing, and payer policy denials

• Recommends charge corrections and prepares accounts for rebilling as appropriate

• Collaborates with pre-access, patient financial services, revenue integrity, utilization management, and clinical departments to gather supporting documentation

• Provides reports, education, and training on denial trends and recommended remediation strategies

• Educates stakeholders on proper documentation, payer processes, and policies with a denial prevention focus

• Drafts and submits written and verbal appeals using clear, concise terminology

• Researches root causes, collects supporting documentation, and adjusts accounts based on internal and external findings

• Utilizes multiple IT systems to compile comprehensive clinical and financial information for appeals

• Escalates identified claim issues and trends to appropriate leadership or payer contacts

• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Understanding of revenue cycle processes including charge capture and billing regulations [Required]
• Knowledge of CPT, HCPCS, ICD codes, UB-04 Revenue Codes, and modifiers [Required]
• Ability to navigate the electronic medical record and correlate services to charges [Required]
• Strong critical thinking and problem-solving skills with ability to multi-task and reprioritize in a fast-paced environment [Required]
• Self-starter with ability to work independently with limited day-to-day oversight [Required]
• Strong written communication and grammatical skills [Required]
• Technical proficiency within Patient Accounting systems and applicable vendor technologies for account research [Required]
• Proficiency in Microsoft Suite applications, specifically Excel, Word, and Outlook [Required]
• Ability to navigate payer websites and portals for research purposes [Required]
• Proficiency with Epic EHR system [Preferred]
• Comfort with interpreting payer contractual language [Preferred]
• Experience with medical billing and remittance forms including 835 and 837 files, UB-04 and CMS-1500 forms [Preferred]

Education

• High School Grad or Equiv [Required]
• Bachelors [Preferred]

Work Experience

• 3+ years of denials management or revenue cycle experience [Required]
• 5+ years of denials management or revenue cycle experience [Preferred]

Licenses and Certifications

• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.96 - $37.11

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.