Demonstration Specialist

RadNet; Somerville (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

RadNet in Somerville, MA seeks a Demonstration Specialist to showcase radiology products through live demonstrations and engage customers. You will support sales, participate in events, and help drive adoption of RadNet solutions.

The role emphasizes product knowledge, customer engagement, and reporting on activities. Remote work with travel <25% may be required; a Bachelor's degree in healthcare/marketing/business is preferred, with strong communication and CRM skills.

Qualifications

• Bachelor's degree in Healthcare, Business Administration, and/or Marketing or related field (or equivalent).
• Proven experience in product demonstrations, sales or customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Acquire and maintain in-depth product knowledge and industry trends.
• Conduct live demonstrations highlighting key features and benefits.
• Interact with customers to answer questions and address concerns.
• Assist sales process with product information to drive interest.
• Participate in events, trade shows and product launches.
• Gather feedback and prepare reports on activities and sales performance.

Skills

Product demonstrations

Sales experience

Customer service

Communication skills

CRM software

Time management

Relationship building

Attention to detail

Verbal communication

Teamwork

Education

Bachelor's degree in Healthcare, Business Admin, Marketing or related field

Tools

CRM/CSM software

Job description

Responsibilities

• Product Knowledge: Acquire and maintain in-depth knowledge of the products and services. Stay informed about industry trends and competitors’ offerings.
• Demonstrations: Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner.
• Customer Engagement: Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction.
• Sales Support: Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets.
• Event Coordination: Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation.
• Feedback and Reporting: Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.

Demonstration Specialist - US

Reports to: Commercial Leader

FLSA Status: Exempt

Job Summary

The Demonstration Specialist is responsible for showcasing and promoting products and services through live demonstrations. The Demonstration Specialist, is a critical function for promoting and educating customers about products and services. The portfolio of solutions aims to elevate the entire radiology workflow by creating an efficient and seamless process when adopting products. As the Demonstration Specialist, the goal is to create a positive and engaging experience that drives customer interest and sales.

Essential Duties And Responsibilities

• Product Knowledge: Acquire and maintain in-depth knowledge of the products and services. Stay informed about industry trends and competitors’ offerings.
• Demonstrations: Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner.
• Customer Engagement: Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction.
• Sales Support: Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets.
• Event Coordination: Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation.
• Feedback and Reporting: Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.

NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education And Experience

• Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)
• Proven experience in product demonstrations, sales, or customer service
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM and/or CSM software and data analysis tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong relationship-building skills
• Strong attention to detail.
• Proven ability to build and maintain influential customer relationships.
• Superb verbal and written presentation and communication skills
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.

Working Environment

Remote setting with the requirement to travel less than 25%.

NOTE: This position is not eligible for visa sponsorship.