Dell Technologies Looking for Senior Technician-Technical Support at Remote

Dell Technologies; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Technician to join their Product Services team. In this role, you will provide world-class service and technical support to customers, helping them maximize their IT investments while driving efficiencies and reducing costs. You will solve complex problems, communicate proactively with customers, and mentor team members. This innovative firm values diversity and inclusion, offering excellent benefits, flexible work arrangements, and opportunities for career development. If you are passionate about technology and customer service, this is an exciting opportunity to make a profound impact.

Benefits

Flexible work arrangements

Career development opportunities

Employee resource groups

Bonus programs

Excellent benefits

Qualifications

• Minimum of 2 years of related experience in technical support.
• Strong problem-solving skills and ability to excel under pressure.

Responsibilities

• Solve complex customer problems and manage expectations effectively.
• Exhibit first-class customer service and drive operational excellence.

Skills

Customer Service

Problem Solving

Troubleshooting

Phone Etiquette

Tools

Job-associated databases or software

Job description

Senior Technical Support Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

1. Solve complex problems for customers and be on top of ambitious expectations
2. Partner closely with customers while communicating proactively regarding overall progress of queries
3. Exhibit first-class customer service
4. Drive operational excellence through quality closures and efficient management of issues
5. Have the opportunity to mentor and coach other team members

Essential Requirements

1. Minimum of 2 years of related experience
2. World-class customer service, phone etiquette and work ethic
3. Ability to excel under pressure
4. Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

1. Experience with job-associated databases or software

Here’s our story; now tell us yours. Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

Application closing date: 15 Feb 2022