WovV Technologies Looking for Technical Support Executive at Remote

WovV Technologies; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Onsite Technical Support Executive to join their team. This role involves working closely with Service Delivery Managers to implement and support WovVRA systems in various locations such as malls and airports. You will be responsible for ensuring accurate sales data, coordinating installations, and providing exceptional support to retailers. The ideal candidate will have a strong technical background, experience with POS systems, and excellent communication skills. If you thrive in a dynamic environment and are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in technical support or retail operations.
• Strong understanding of POS systems and software installation.

Responsibilities

• Provide onsite technical support for WovVRA implementation.
• Monitor and analyze sales data, ensuring accuracy and timely updates.

Skills

Project Management

Technical Support

SQL

Point of Sales (POS) Systems

MIS Reporting

Remote Connection Tools

Customer Service

Helpdesk Support

Education

Bachelor's Degree in IT or related field

Relevant Certifications

Tools

IIS

FTP/SFTP

Firewall

Antivirus Software

Cloud Server

Routers and Switches

Job description

Job Description – Onsite Technical Support

Location: Udaipur

Experience: 0-3 years

Key Roles and Responsibilities:

• Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.
• WovVRA is used by a location (mall, foodcourt, airport, etc.) to capture automated daily sales data from all outlets present in the location.
• Candidate will be doing the follow ups, monitoring, and new integrations.
• New integration related activities include:
• Coordinate with brands and set up slots for utility installation/upgrade.
• Ensure the system requirements are present for smooth installation.
• Install WovVRA utility by connecting with brand teams.
• Coordination & follow-ups with the retailers towards new brand integration.
• Monitoring WovVRA data includes:
• Ensuring availability of accurate sales data for brands.
• Daily coordination for getting the resolutions on time and timely updation of automated daily sales data.
• Sales data collection and upload on portal for select brands.
• Analysis of missing data with appropriate reasons on daily basis.
• Conduct periodic audits and report findings of the audits.
• Assist in root cause analysis of audit findings.
• Seek clarification with the tenants/concessionaires for data captured but not reflecting in the bill-wise report.
• Monitor brand status and correctness of overall data.
• Providing timely support and troubleshooting to the malls/retailers/project team.
• Identify and provide inputs on unique (or) recurring project problems.
• Update and maintain knowledge base of all tickets and issues.
• Training team on ADSR process, applications & tools.
• Handle first level escalations.
• Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
• Identify and monitor project risks through proactive approach to projects.
• Daily new live brands (PRE LIVE) huddle call to be conducted with mall team.
• Contribute in weekly project huddle call with SDM.

Requirements:

• Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.
• Knowledge on software installation through remote connection tools and PoS understanding is a must.
• MIS Reporting experience.
• Querying/SQL language is a big plus.
• Experience in a similar role or retail operations experience will be preferred.
• Preferable – Experience with Point of Sales (POS) systems/applications.
• Able to work independently and efficiently to meet deadlines.
• Ability to analyze, research and solve technical and project related problems.
• Able to promptly answer & support related phone calls & emails.
• Self-motivated, detail-oriented, organized & self-driven.
• Understanding of Helpdesk Store Support/proven track record and ability to supervise.
• Understanding of Store Infrastructure (basic or advanced).
• Knowledge of databases and network environments is a plus.
• Previous customer service or support and/or basic technical experience required.
• Excellent verbal and written communication skills and interpersonal skills required.
• Experience in providing support as helpdesk for Software/Hardware/Networking domain.
• Min 1 year of experience in POS training/implementation and/or support roles.
• Experience of traditional and/or cloud based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc.).
• Courteous and professional phone manners, demeanor and attitude are essential.

Job Type: Full-time

Schedule:

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