Dell-Certified Field PC Technician — Onsite Repairs

Creative Solutions Services, LLC; Lakewood Township (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Company-provided phone

Dell certification training

Job summary

Creative Solutions Services, LLC is seeking a Field Computer Technician to service laptop and desktop repairs in Lakewood, NJ and surrounding areas. This field-based role requires travel to customer sites, diagnosing hardware issues, and performing component replacements such as motherboards and LCD screens.

You will operate onsite with a company-provided phone, mileage reimbursement, and opportunities to earn Dell certifications at no cost.

Qualifications

• 1 year of hands-on laptop and desktop break/fix experience.
• Hands-on experience replacing computer hardware components.
• Experience diagnosing laptop and desktop hardware issues.
• Previous motherboard and LCD replacement experience.
• General understanding of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Comfortable working independently and managing a daily schedule of service calls.
• Strong troubleshooting and problem-solving skills.
• Good customer-service and communication skills.
• Willingness to complete required product and technical training.

Responsibilities

• Travel to customer locations to complete laptop and desktop repairs.
• Diagnose hardware issues and complete appropriate break/fix repairs.
• Replace motherboards, LCD screens, hard drives, keyboards, and other computer components.
• Perform whole-unit swaps and replace or repair PC peripherals when needed.
• Troubleshoot basic laptop and desktop hardware and software issues.
• Follow established repair procedures and product guidelines.
• Communicate professionally with customers while onsite.
• Update service tickets in real time using a company-provided phone.
• Accurately document repairs, time, location, and completed service activities.
• Complete assigned service calls efficiently while maintaining quality and customer-service standards.

Skills

Hands-on repair

Hardware replacement

Troubleshooting hardware

Customer service

Field service

Tools

Dell certifications

CompTIA A+ certification

Job description

Creative Solutions Services, LLC is seeking a Field Computer Technician to service laptop and desktop repairs in Lakewood, NJ and surrounding areas. This field-based role requires travel to customer sites, diagnosing hardware issues, and performing component replacements such as motherboards and LCD screens.

You will operate onsite with a company-provided phone, mileage reimbursement, and opportunities to earn Dell certifications at no cost.