Delivery Team Leader

Workstream; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

Free College through University of the

Free College through University of the

Job summary

Chick-fil-A Colony Square in Atlanta seeks a Delivery Team Leader to coordinate the delivery team, ensure timely deliveries, and uphold Chick-fil-A's high-quality standards. You will train staff, manage delivery and catering orders, and collaborate with kitchen and front-of-house teams to keep a seamless process.

Full-time role with Saturday availability required; benefits include growth opportunities, meal benefits, and a supportive, team-focused environment.

Qualifications

• Must have a working smartphone with a data plan and GPS.
• Must have a valid state-issued driver's license.
• Must have driver history for 2 previous years.

Responsibilities

• Coordinate the delivery team to ensure timely and accurate deliveries.
• Lead and train delivery team for CFA Delivery and Catering Delivery.
• Collaborate with kitchen and front-of-house teams for a seamless delivery process.
• Prioritize exceptional customer service and promptly resolve delivery issues.
• Oversee catering order prep and inventory; support in-store operations as needed.

Skills

Attention to Detail

Adaptive to Change

Exceptional Customer Service

Organization

Physical stamina

Sense of Urgency

Confidentiality & Discretion

Positive Personality

Consistent Communication

Reading Comprehension

Crisis Prevention & Intervention

Job description

Must have a working smartphone with a data plan and GPS

Must have a valid state-issued driver's license

Must Driver history for 2 previous years

Position Summary

The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.

Position Type:

• Full-time
• Saturday availability Required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Free College through University of the Cumberlands (variety of degree programs)
• Scholarship opportunities
• Competitive pay
• Free meal when working

Key Expectations:

• Lead and support CFA Colony Square’s Mission and Vision Culture
• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and Genuine Hospitality
• Support and influence the restaurant’s overall operational and financial goals
• Work flexible work schedules to support the restaurant’s operations and guest demands
• Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback
• Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists
• Ensure that team members monitor dining room, kitchen and overall facility cleanliness
• Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines
• Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues
• Assisting with store operations as necessary - CARES + food item ordering
• Will work in either Ridley or Springfield Park store to ensure proper coverage
• Be receptive and accountable to feedback and coaching from your respective Operations Lead

Position Specific: CFA Delivery/Catering

• Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery
• Execute delivery orders if necessary to support delivery team
• Monitor driver performance, provide feedback, and implement performance improvement plans as neededCollaborate with kitchen and front‑of‑house teams to maintain a seamless delivery process.
• Prioritize exceptional customer service and resolve any delivery‑related issues promptly.
• Collect and analyze customer feedback to continuously improve the delivery experience.
• Implement strategies to enhance customer retention and satisfaction.
• Complete the set‑up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.
• Assisting and supporting kitchen staff with pick‑up catering orders
• When payment is received from delivery drivers, hand to proper management
• Ensure catering orders that are ‘to be collected’, tendered upon delivery
• Support the delivery of catering orders when needed
• Stow all catering related items away upon return to the restaurant
• Maintain inventory of catering supplies
• Inform the Operations Leads of any errors with catering orders
• Coordinate execution of in‑store catering pick‑up orders as necessary
• Serve in‑store guests when not supporting the BTR (Beyond the Restaurant) Team

Skill Requirements:

• Attention to Detail
• Adaptive to Change
• Exceptional Customer Service
• Organization
• Ability to lift 10-50 lbs
• Sense of Urgency
• Confidentiality & Discretion of Personnel Matters
• Positive Personality
• Consistent Communication with each other and Operations Lead
• Reading Comprehension
• Crisis Prevention and Intervention

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.