Delivery Support Specialist

HD Supply Management, LLC (USA); Forest Park (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

HD Supply is seeking a Delivery Assistant to support drivers with customer orders, including loading and unloading, and to engage with customers while ensuring safety procedures are followed. This role does not involve operating a company or rental vehicle.

Strong emphasis on accurate deliveries, professional customer service, and teamwork with distribution center leadership and drivers. HS diploma or GED preferred, with 0-2 years in related duties and warehouse exposure.

Qualifications

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.

Responsibilities

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Skills

Warehouse procedures

Delivery assistant experience

Material handling equipment

Education

HS Diploma or GED

Job description

HD Supply is seeking a Delivery Assistant to support drivers with customer orders, including loading and unloading, and to engage with customers while ensuring safety procedures are followed. This role does not involve operating a company or rental vehicle.

Strong emphasis on accurate deliveries, professional customer service, and teamwork with distribution center leadership and drivers. HS diploma or GED preferred, with 0-2 years in related duties and warehouse exposure.