Delivery Route Coordinator & Customer Solutions Specialist

Jobtailor; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Delivery Coordinator to manage multiple delivery routes, coordinate with contracted drivers, and handle customer inquiries in a fast-paced environment.

The role focuses on route assignment, issue resolution, and data entry to ensure accurate billing and timely deliveries. Strong MS Office skills and call center experience are valued for success in this position.

Qualifications

• 1 year related experience including call center experience
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and stay organized

Responsibilities

• Assemble multiple routes for customer orders within a market.
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve customer issues and complaints and answer questions
• Monitor progress of delivery routes
• Perform customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee unloading processes of returning routes at day’s end

Skills

Customer Service Skills

Call Center Experience

Multitasking Ability

Organizational Skills

Problem Solving

Communication

Issue Resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office Proficiency (Word/Excel/PowerPoint/Outlook)

Job description

Jobtailor is seeking a Delivery Coordinator to manage multiple delivery routes, coordinate with contracted drivers, and handle customer inquiries in a fast-paced environment.

The role focuses on route assignment, issue resolution, and data entry to ensure accurate billing and timely deliveries. Strong MS Office skills and call center experience are valued for success in this position.