Delivery Product Manager

Texas Health and Human Services; Austin (TX); Hybrid; USD 65,000 - 74,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services in Austin seeks a Delivery Product Manager to coordinate with the Systems Architect and Agile Program Lead for Medicaid/CHIP IT applications. You will engage business users and vendor IT representatives to ensure alignment with roadmaps and quarterly plans while delivering on the backlog for AMD applications.

The role involves high-level design support, backlog refinement, and collaboration with Product Owners to meet objectives.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in business administration, computer science, or related field.
• Five+ years’ experience in business analysis, project/product management or related field.
• Experience working in an agile environment.

Responsibilities

• Assist with creating a product backlog with HHSC stakeholders and coordinate ticket backlog development.
• Document risk factors, dependencies, enablers and mitigation strategies for backlogs.
• Collaborate with vendor discovery teams to refine features and define enabler stories.

Skills

Agile Methodology

Product Management

Stakeholder engagement

Effective communication

Problem solving

Education

Bachelor's degree in related field

Job description

Date: Sep 11, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Delivery Product Manager

Job Title: Information Technology BA III

Agency: Health & Human Services Comm

Department: MMIS Staff APD Internal 75/25

Salary Range: $5,797.66 - $6,630.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM

Brief Job Description

The Delivery Product Manager (DPM) works in coordination with the Systems Architect (SA) and the Agile Program Lead of the Medicaid and CHIP Systems IT Applications, and Product Strategy team to deliver on the vision and roadmap documentation as it relates to each quarterly planning interval. The candidate will routinely interact with business users and contracted IT representatives. This position will ensure contractor systems meet agency information technology directives, plans, goals, and contract requirements for Medicaid/CHIP programs including, but not limited to, Vendor Drug, Acute and Long-Term Care. This position, when necessary, supports planning, definition and high-level design of the solution while actively working with the Agile delivery team and the Product Owners (PO) to deliver on the ticket backlog for AMD applications This may include identification, triage input into, or validation of a solution. This position participates in quarterly planning activities actively participates in continuous discovery within the context of the committed work, and execution of the work necessary to support the objectives and individual Iteration goals. This will include identification, development, input into, and validation of Iteration outcomes. The DPM assumes a tactical role which ensures all aspects of the delivery of an emergent backlog. Will work with the Product Managers and Product Owners, other product delivery teams, and all pertinent stakeholders when refining the Backlog. Reviews complex deliverables and provides comments to document owners. Support and/or prepares and presents complex communications and/or reports on delivery in alignment with the roadmaps and other assignments to all levels of staff up to and including executive management. Works under minimal direction with considerable latitude for the use of initiative and independent judgment

Essential Job Functions (EJFs)

• Supports analysis and assists with the creation of documentation necessary for ticket triage and coordination to develop a product backlog with all appropriate HHSC stakeholders. This includes analysis, documentation, all supporting activities including ticket and backlog development, coordination with impacted stakeholders and other IT teams or vendors, risk/issue identification and documentation, and participation in cross-team coordination. Supports delivery, as necessary to ensure alignment with the committed to objectives. (40%)
• Provides analysis and documentation support on the IT component of product backlogs with emphasis on documentation of risk factors, dependencies, enablers and documents the associated mitigation strategies. (20%)
• Participates in coordination efforts with vendor discovery support team to provide necessary input to help refine features as necessary, to provide technical feedback, to support the definition of enabler stories, develop wireframes, POCs, and support the HHSC Systems Architect to develop the architectural runway. (15%)
• Provides mentoring, consultation, documentation, and direction to other areas of Medicaid and CHIP Applications with regards to implementation within all Medicaid and CHIP systems. (15%)
• Provides quality‑assurance‑related consultation to, or oversight of, product enhancements, assignments, or special initiatives. (10%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
• Knowledge of computer hardware and software
• Knowledge of computer operating systems
• Knowledge of Medicaid and/or CHIP Program and Policy.
• Knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
• Skill in Agile Methodology
• Skill in Product Management
• Skill in ensuring systems meet business requirements
• Skill in coordinating and solving problems
• Skill in communicating effectively both verbally and in writing with technical and non-technical staff
• Skill in stakeholder engagement
• Skill in reviewing technical requirements and ensuring that vendors are using best practices and technology
• Ability to solve problems using various techniques and approaches

Registrations, Licensure Requirements Or Certifications

Scaled Agile Framework (SAFe) Certifications preferred but not required

Initial Screening Criteria

• Graduation from an accredited four-year college or university with major coursework in business administration, computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year for year basis.
• Five (5) or more years’ experience working in business analysis, project/product management or related field
• Experience working in an agile environment

Preferred

Experience working in a state agency

Additional Information

This position will require the chosen candidate to work in the office a minimum of three (3) days a week.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin