Delivery Operations Supervisor

NAPA Auto Parts; Cockeysville (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

GPC in Hunt Valley, MD is seeking a full-time Delivery Dispatcher to plan local deliveries for wholesale customers and lead a team of drivers, ensuring timely service and high performance standards.

You will coordinate routes, track progress, balance workloads, resolve customer requests, and step in as a driver during peak times. Requires a High School Diploma, 1–2 years in auto parts retail, a proactive attitude, and a valid driver's license.

Qualifications

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Ability to lift and move parts and boxes weighing up to 60 pounds.
• Valid driver's license.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and remain calm under pressure.

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks of the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in and out time and transfers these records into a company's files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Skills

Leadership skills

Customer service

Communication skills

Problem solving

Time management

Team coordination

Education

High School Diploma or equivalent

Job description

GPC in Hunt Valley, MD is seeking a full-time Delivery Dispatcher to plan local deliveries for wholesale customers and lead a team of drivers, ensuring timely service and high performance standards.

You will coordinate routes, track progress, balance workloads, resolve customer requests, and step in as a driver during peak times. Requires a High School Diploma, 1–2 years in auto parts retail, a proactive attitude, and a valid driver's license.