Delivery Operations Manager – P&D Lead

FedEx; Augusta (ME); On-site; USD 63,000 - 104,000; Full time

Job summary

FedEx in Augusta, ME seeks an experienced manager to plan, organize and staff daily pickup and delivery operations, ensuring outstanding customer service and productivity targets.

Responsibilities include coaching drivers, enforcing safety, adjusting routes, resolving complex service issues, and leading the team through change and new technology. Requires high school diploma and at least 1 year of management experience or completion of AiM program.

Qualifications

• High School diploma/GED required.
• 1 year of management experience in the last 5 years or AiM program completion.
• Knowledge of FedEx field operations and procedures.
• Ability to lift 50 lbs and move heavier packages with equipment.
• Must meet FMCSA medical exam requirements.

Responsibilities

• Plans, organizes, directs and staffs daily operations for pickup and delivery.
• Promotes safety best practices and implements safety initiatives.
• Coaches drivers to improve effectiveness and ensure policy compliance.
• Addresses and resolves complex service issues with customers.
• Adjusts routes and schedules to meet delivery commitments and develops contingency plans.
• Leads team through changes and new technology to achieve KPIs.

Skills

Leadership

Time management

Interpersonal skills

Communication

Safety compliance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx in Augusta, ME seeks an experienced manager to plan, organize and staff daily pickup and delivery operations, ensuring outstanding customer service and productivity targets.

Responsibilities include coaching drivers, enforcing safety, adjusting routes, resolving complex service issues, and leading the team through change and new technology. Requires high school diploma and at least 1 year of management experience or completion of AiM program.