Delivery Operations Manager: Lead NAD Deliveries & Growth

Staples, Inc.; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Employee discounts

Company match 401(k)

Job summary

Staples, Inc. is seeking a Delivery Operations Leader to drive performance of a Staples Delivery Operation (SDO) location. The role focuses on efficiency, safety, and customer satisfaction while managing staffing and resources to meet delivery schedules within budget.

You will collaborate with the Director of Delivery Operations to plan strategies and monitor daily, weekly, and monthly targets. A strong background in DOT-certified transport operations and cost control is essential.

Qualifications

• 3+ years of team-based leadership experience.
• 3+ years managing in a high growth, multi-division environment.
• Department of Transportation (DOT) Certification required.

Responsibilities

• Manage the performance of a Staples Delivery Operation (SDO) location to be efficient, cost effective, and safe while maintaining high customer satisfaction.
• Collaborate with the Director of Delivery Operations to plan strategies meeting daily, weekly, and monthly goals.
• Ensure deliveries to NAD customers meet time, safety, efficiency, and accuracy standards.
• Operate the SDO within budgeted guidelines.
• Coach and develop associates to high performance levels and recognize achievements.
• Work with senior management to implement processes that improve efficiency.

Skills

Team leadership

Operations management

DOT Certification

Budgeting

Education

DOT Certification

Job description

Staples, Inc. is seeking a Delivery Operations Leader to drive performance of a Staples Delivery Operation (SDO) location. The role focuses on efficiency, safety, and customer satisfaction while managing staffing and resources to meet delivery schedules within budget.

You will collaborate with the Director of Delivery Operations to plan strategies and monitor daily, weekly, and monthly targets. A strong background in DOT-certified transport operations and cost control is essential.