Transportation Delivery Operations Manager 1st Shift

Staples; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Employee discounts

Company match 401(k)

Job summary

Staples, Inc. is seeking a Delivery Operations Leader to drive performance of a Staples Delivery Operation (SDO) location. The role focuses on efficiency, safety, and customer satisfaction while managing staffing and resources to meet delivery schedules within budget.

You will collaborate with the Director of Delivery Operations to plan strategies and monitor daily, weekly, and monthly targets. A strong background in DOT-certified transport operations and cost control is essential.

Qualifications

• 3+ years of team-based leadership experience.
• 3+ years managing in a high growth, multi-division environment.
• Department of Transportation (DOT) Certification required.

Responsibilities

• Manage the performance of a Staples Delivery Operation (SDO) location to be efficient, cost effective, and safe while maintaining high customer satisfaction.
• Collaborate with the Director of Delivery Operations to plan strategies meeting daily, weekly, and monthly goals.
• Ensure deliveries to NAD customers meet time, safety, efficiency, and accuracy standards.
• Operate the SDO within budgeted guidelines.
• Coach and develop associates to high performance levels and recognize achievements.
• Work with senior management to implement processes that improve efficiency.

Skills

Team leadership

Operations management

DOT Certification

Budgeting

Education

DOT Certification

Job description

Veterans encouraged to apply!

6:00am Start (Shift hours/days may flex based on business needs)

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing

• Manage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels.
• Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO’s daily, weekly, and monthly customer service and financial goals.
• Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards.
• Ensure the SDO operates according to budgeted guidelines.
• Coach and manage associates to high performance standards, while recognizing individual and team successes.
• Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies.
• Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales.
• Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area.
• Ensure administrative processes so they are performed in an accurate and timely manner.
• Develop individual associate’s skills, standards and morale through training and coaching.
• Direct, support and delegate tasks as appropriate Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary.
• Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance; compute figures to accurately plan/adjust headcount to meet department’s objectives.
• Develop and execute daily and weekly action plans to meet department SDO performance expectations.
• Work with the Director of Delivery Operations to develop, refine, implement, and administer departmental fleet policies, procedures, and systems to provide effective service to all NAD customers and channels at the lowest cost possible.
• Provide assistance and guidance relating to all SCC integration projects.
• Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers.
• Serve as a resource to other NAD operations management personnel to resolve delivery problems.
• Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels.
• Assist the Driver Relations Manager of Delivery Operations.
• Monitor and evaluate safe work practices and maintain a safe work environment.

What you bring to the table

• Strong team based leadership, motivational, and development skills essential.
• Experience managing in a high growth, multi-division, multi-million dollar company.
• Computation/mathematical ability and reading comprehension of technical/financial materials and reports.
• Knowledge of personal computer applications.
• Basic English language skills (both verbal and written communications).
• Experience and working knowledge of transportation systems and processes, productivity standards, and technology.
• Knowledge of personal computer applications.
• Calculable computation/mathematical ability and reading comprehension of technical/financial materials and reports.

Qualifications

What’s needed- Basic Qualifications

• 3+ years of team based leadership, motivational, and development skills
• 3+ years managing in a high growth, multi-division, multi-million dollar company
• Department of Transportation (DOT) Certification required

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits