Delivery Operations Manager

Boscov's Department Store, LLC; Reading (Berks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision

Disability coverage (short/long-term)

Job summary

Boscov's Department Store, LLC is seeking an experienced Delivery Operations Manager to oversee daily office and delivery operations, supporting the Big Ticket Help Desk and coordinating with carriers and customers. This full-time role requires strong leadership, communication, and problem-solving to ensure policy compliance, timely follow-up, and exceptional customer service.

You will manage office personnel, participate in interviewing and training, monitor routes and invoices, and maintain

Qualifications

• Experience in office and delivery operations.
• Leadership and coaching experience.
• Strong communication and problem solving.

Responsibilities

• Manage Delivery and Help Desk office personnel, providing daily direction, coaching, and performance management.
• Track attendance and staffing needs, and lead weekly staff meetings to review priorities and updates.
• Participate in interviewing, hiring, onboarding, and training new coworkers.
• Communicate policy, procedure, and product changes to delivery carriers accurately and on time.
• Monitor Call Sets and will-call activity in the Big Ticket Warehouse System and assign follow-up to ensure customers are contacted promptly.
• Maintain current carrier insurance certificates and driver contact information, and send renewal reminders prior to expiration.
• Monitor delivery routes and oversee inbound, billing, and help desk functions, reviewing carrier invoices for contract compliance and billing accuracy.
• Resolve customer delivery issues professionally and in alignment with company service standards.
• Meet weekly with the Customer Service Supervisor or Manager to review open issues and coordinate follow-up.
• Coordinate shipment of approved customer-requested items and manage Shop-by-Phone emails through Outlook.

Skills

Leadership

Communication

Organization

Prioritization

Carrier coordination

Outlook

Record keeping

Tools

Outlook

Operational systems

Job description

Experienced office and operations leaders, put your skills to work where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Delivery Operations Manager to join our team.

In this role, you will oversee daily office operations, support delivery and Big Ticket Help Desk functions, manage office personnel while serving as a key liaison between internal teams, delivery carriers, and customers to support efficient operations, contract compliance, accurate follow-up, and timely issue resolution.

Responsibilities

• Manage Delivery and Help Desk office personnel, providing daily direction, coaching, and performance management
• Track attendance and staffing needs, and lead weekly staff meetings to review priorities and updates
• Participate in interviewing, hiring, onboarding, and training new coworkers
• Communicate policy, procedure, and product changes to delivery carriers accurately and on time
• Monitor Call Sets and will-call activity in the Big Ticket Warehouse System and assign follow-up to ensure customers are contacted promptly
• Maintain current carrier insurance certificates and driver contact information, and send renewal reminders prior to expiration
• Monitor delivery routes and oversee inbound, billing, and help desk functions, reviewing carrier invoices for contract compliance and billing accuracy
• Resolve customer delivery issues professionally and in alignment with company service standards
• Meet weekly with the Customer Service Supervisor or Manager to review open issues and coordinate follow-up
• Coordinate shipment of approved customer-requested items and manage Shop-by-Phone emails through Outlook

Qualifications

• Strong leadership, communication, and organizational skills
• Ability to prioritize multiple responsibilities in a fast-paced office and delivery environment
• Experience coordinating with carriers, internal departments, and customer service teams
• Proficiency with Outlook and operational systems used to monitor calls, delivery activity, billing, and customer follow-up
• Demonstrated ability to maintain accurate records, monitor compliance requirements, and resolve issues with professionalism

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary