Delivery Operations Manager

Wonder Group, INC; New York; Hybrid; USD 128,000 - 136,000; Full time

Benefits offered by this job

Equity and 401(k)

Health plans (medical, dental, vision)

Disability coverage

Paid time off

Vacation & sick leave

Discounted meals

Job summary

Wonder is seeking a Delivery Operations leader to own performance health for a defined portfolio of locations. You will analyze signals, build dashboards, and collaborate with field, product, logistics, and operations teams to drive data-driven improvements.

You will translate insights into prioritized actions, develop scalable playbooks, and ensure follow-through and measurable impact across the network. This role combines hands-on analytics with strategic operations at scale.

Qualifications

• 5+ years in operations, logistics, marketplace ops, or multi-site performance management.
• Strong analytical fluency with BI tools and SQL; able to translate data into action.
• Proven ability to conduct root-cause analysis and tradeoffs in ambiguous, high-noise environments.
• Strong execution through influence without direct authority.
• Experience building repeatable processes and SOPs to reduce manual effort.

Responsibilities

• Detect and triage performance signals across your portfolio using dashboards and context.
• Build the analytical infrastructure for your portfolio and develop dashboards/reports.
• Understand metrics, how they're constructed, and their relationships to guide decisions.
• Diagnose drivers and recommend data-driven actions with structured problem solving.
• Drive cross-functional follow-through with operating partners and prioritize actions.
• Create playbooks and standard routines to reduce repeat churn as the network scales.

Skills

Ops experience

BI tools

SQL

Root-cause analysis

Cross-functional influence

Process development

Communication

Systems thinking

Data-driven decisions

Prioritization

Collaborative

Change management

Tools

Looker

Tableau

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible.

About The Opportunity

Wonder delivery operations is a complex and fast-growing branch of the Wonder business. The Delivery Operations team owns how that network performs: not just tracking metrics, but understanding what's driving them, what needs to change, and making that change happen. We operate a multi-operator delivery environment across Wonder field teams and logistics partners, and we’re building a delivery performance organization that is data-led, mechanism-driven, and scalable. This role owns delivery performance health for a defined portfolio of Wonder locations. You're the person who knows your segment better than anyone else — what's working, what isn't, and why — and who turns that knowledge into action. You'll do your own analysis, drive decisions through cross-functional partners, and build the playbooks and standards that make the operation more repeatable as it scales. It's a role for someone who wants operational depth and strategic impact in the same job and also finds the day-to-day detail energizing.

The Impact You Will Make

Detect and triage performance signals across your portfolio using dashboards and operational context; distinguish signal from noise and maintain focus on the highest-leverage work. Build the analytical infrastructure for your portfolio. Build dashboards & reports, and develop a deep understanding of the metrics that drive delivery performance: how they're constructed, how they relate to each other, and what a movement in one signals about another. You ask the right questions before pulling data, and you know how to follow a thread through multiple layers of analysis to an actual answer. Diagnose drivers and recommend actions using structured problem solving, grounded in data and operational reality & context. Identify what's actually driving a performance change, distinguish root cause from downstream effect, and validate the problem before committing to a solution. Drive follow-through to measurable impact with operating partners, ensuring actions are prioritized, executed, and validated for effectiveness. Delivery performance depends on teams across field, product, logistics, and operations. You translate performance signal into clear asks, navigate competing priorities across the org, and stay accountable for follow-through until the outcome lands. Create leverage through mechanisms by turning recurring issues into shared playbooks, triggers, and standard routines that reduce repeat churn as the network scales. Surface cross-site patterns and insights that inform continuous operational improvements and improve how the org prioritizes and responds. Partner with field leadership as the primary delivery ops point of contact for your segment, maintaining a lightweight, high-value operating rhythm, and surface what you see on the ground into how the wider function sets priorities. Support scaling and launches through readiness checks, early performance monitoring, and post-launch retros, focused on repeatability over heroics.

What You Bring to the Table

• Experience: 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management.
• Last-mile or delivery exposure is helpful but not required.
• Strong analytical fluency: comfortable with BI tools (e.g. Looker/Tableau), advanced spreadsheet skills, direct experience with SQL, able to turn data into prioritized action.
• Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments.
• Strong execution through influence: you drive clarity, ownership, and closure without direct authority.
• Experience building repeatable process — playbooks, SOPs, operating standards — that reduced manual effort and recurring escalations.
• Strong communicator: concise updates, clear recommendations, and durable documentation.
• Systems thinker: you look for patterns and design mechanisms that prevent repeat problems.
• Data-led operator: you use data to guide decisions & validate impact.
• Prioritization discipline: you can say “not now,” manage tradeoffs, and keep the team focused on the work that moves the outcome most.
• Collaborative: you build trust across teams and align stakeholders without creating unnecessary complexity.
• Comfortable with change. Portfolios, priorities, and structures evolve as the network grows; you adapt without losing momentum.
• Preferred: experience working closely with field teams across multiple locations; experience in fast-scaling ops organizations.

Hybrid New York: $128,000-135,500 per year. Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• competitive compensation package with equity and a 401(k)
• choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non-exempt employees
• paid sick leave in compliance with applicable law in addition to paid parental leave
• discounted meals and exclusive perks across the Wonder family of brands

Eligibility, effective dates, and available plan options vary by employment classification and location.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy®-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we're just getting started.