Delivery Dispatch Lead

NAPA Auto Parts; Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

NAPA Auto Parts in Anchorage, AK is seeking a Full-time Delivery Dispatcher to plan and dispatch local deliveries to wholesale customers. You will lead a team of delivery drivers and serve as the link between accounts, the store, and drivers to ensure top service and performance.

The role emphasizes timely deliveries, efficient routing, and excellent communication. Candidates should have a high school diploma and 1-2 years in auto parts retail, with the ability to work under pressure and lift up

Qualifications

• High School Diploma or equivalent required.
• 1-2 years prior experience in the automotive retail service industry preferred.
• Ability to work with customers in a fast-paced setting and stay calm under pressure.
• Proactive attitude with strong communication and leadership skills.
• Ability to identify part numbers and codes and ensure proper delivery.

Responsibilities

• Assigns drivers to deliveries considering product, location, and time of day.
• Tracks progress of drivers along routes.
• Balances workloads, break times, and customer needs.
• Files drivers' time records for analysis and efficiency improvements.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times.

Skills

Leadership

Communication

People skills

Time management

Education

High School Diploma or equivalent

Job description

NAPA Auto Parts in Anchorage, AK is seeking a Full-time Delivery Dispatcher to plan and dispatch local deliveries to wholesale customers. You will lead a team of delivery drivers and serve as the link between accounts, the store, and drivers to ensure top service and performance.

The role emphasizes timely deliveries, efficient routing, and excellent communication. Candidates should have a high school diploma and 1-2 years in auto parts retail, with the ability to work under pressure and lift up