Delivery Operations Coordinator

USA GPC Genuine Parts Company; Asheboro (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals. The role involves scheduling deliveries and dispatching drivers, ensuring the right parts reach the right customer orders with speed and courtesy, and mapping efficient routes.

You will track delivery quality using our Delivery Management System, resolve issues for customers, manage cash returns, inspect cores, and help keep the fleet in safe, working

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Keen sense for seeing, hearing and remembering part numbers and line codes.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis.
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy.
• Mapping out routes for deliveries that are as efficient as possible.
• Tracking and analyzing quality of delivery service using Delivery Management System.
• Overcoming roadblock problems for customers and chart effective solutions.
• Handling cash returned by drivers and keep accurate records.
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer.
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service.

Skills

Customer care

Verbal communication

Written communication

Part numbers

Route planning

Education

High school diploma or equivalent

Job description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals. The role involves scheduling deliveries and dispatching drivers, ensuring the right parts reach the right customer orders with speed and courtesy, and mapping efficient routes.

You will track delivery quality using our Delivery Management System, resolve issues for customers, manage cash returns, inspect cores, and help keep the fleet in safe, working