Delivery Operations Analyst

Wwshemi; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Weekly lunch stipend

Health and dental benefits

RRSP matching / 401K

Parental Leave top-up

Enrichment benefits

Education stipend

Paid vacation

Travel to other offices

Home office stipend

Job summary

Cohere is seeking a Delivery Operations Analyst to connect GTM and Delivery Engineering under a unified system. You will own automated processes, data quality, and enablement across Salesforce and Mission Control to support delivery execution.

The role requires 2–4 years in operations roles, CRM experience, and strong analytical skills. This remote position offers competitive benefits and opportunities to optimize the Deal Desk workflow.

Qualifications

• 2-4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
• Experience working with CRM and business operations systems.
• Strong analytical and organizational skills with exceptional attention to detail.
• Comfortable working across multiple teams and managing processes with numerous stakeholders.
• Strong skills in building automations and working with multiple AI tools
• Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
• Strong written and verbal communication skills.
• Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
• Experience with data reporting, dashboards, or business intelligence tools is an asset.

Responsibilities

• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
• Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
• Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
• Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
• Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
• Establish standards for data entry, documentation, and operational hygiene.
• Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
• Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
• Develop and maintain process documentation, workflows, and operational playbooks.
• Help establish clear ownership, SLAs, and operating standards across the workflow.
• Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.

Skills

CRM experience

Analytical skills

Cross-functional collaboration

Automation skills

Tools

CRM software

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Role Summary

We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution.

A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration.

The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes.

Key Responsibilities

• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
• Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
• Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
• Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
• Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
• Establish standards for data entry, documentation, and operational hygiene.
• Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
• Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
• Develop and maintain process documentation, workflows, and operational playbooks.
• Help establish clear ownership, SLAs, and operating standards across the workflow.
• Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow.

Qualifications

• 2-4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
• Experience working with CRM and business operations systems.
• Strong analytical and organizational skills with exceptional attention to detail.
• Comfortable working across multiple teams and managing processes with numerous stakeholders.
• Strong skills in building automations and working with multiple AI tools
• Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
• Strong written and verbal communication skills.
• Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work
• Experience with data reporting, dashboards, or business intelligence tools is an asset.

Working Location:

This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.

Full-Time Employees at Cohere enjoy these Perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits:

Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

• Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form (https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit), and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.