Delivery Manager, Automation Solutions

The Vanguard Group; Lees (PA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Vanguard is seeking a seasoned IT Delivery Manager in the Lees area to hire, evaluate, and supervise software delivery crews. You will guide staffing, set performance standards, and ensure delivery within budget and policies. Collaborate with management, IT, and business partners to drive metrics and continuous improvement.

Hybrid work model applies; 5+ years in similar roles, and undergraduate degree required. Financial services experience preferred. Visa sponsorship is not offered.

Qualifications

• Minimum five years related work experience with two years managing technical delivery teams.
• Financial Services experience preferred.
• Undergraduate degree or equivalent; graduate degree preferred.

Responsibilities

• Hire, evaluate, and supervise crew; provide guidance and training.
• Deliver software releases for the business units.
• Develop staffing and operating plans with management.
• Monitor service delivery metrics and performance.
• Suggest departmental policy changes and continuous improvements.
• Lead quality initiatives to improve service levels.
• Present status and metrics to management and peers.
• Develop and manage the department budget and expenses.
• Ensure compliance with IT and information security policies.

Skills

People leadership

Technical delivery management

Budget management

Staff development

Education

Bachelor's degree or equivalent

Graduate degree preferred

Job description

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short- and long-term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short- and long-range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience with two years of managing technical delivery teams. Financial Services or function-specific experience preferred. Previous people-leadership experience preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.