Delivery Manager, Automation Solutions

Vanguard; Malvern (Chester County); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vanguard in Malvern, PA seeks a senior delivery leader to hire, evaluate, and supervise technical delivery teams while coordinating software releases for multiple business units. You will work with business clients to define scope and environmental needs, and partner with management on staffing and budget planning.

The ideal candidate has 5+ years in delivery with 2+ years leading teams in financial services, plus an undergraduate degree; a graduate degree is a plus.

Qualifications

• 5+ years related work experience with 2+ years leading delivery teams.
• Financial Services experience preferred.
• Undergraduate degree required; graduate degree preferred.

Responsibilities

• Hire, evaluate, and supervise crew; provide guidance and training to develop crew.
• Deliver software releases for business units; determine scope with clients and develop environmental requirements.
• Develop staffing and operational plans; monitor service delivery metrics and overall performance.
• Develop and implement changes to department policies and procedures; pursue continuous improvement.
• Lead quality initiatives to improve service levels; present status and metrics to management.
• Manage department budget; ensure adherence to budgetary guidelines.
• Ensure staff compliance with IT and information security policies and verify deliverables meet requirements.

Skills

People leadership

Technical delivery

Financial services familiarity

Project management

Education

Bachelor's degree

Graduate degree preferred

Job description

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short- and long-term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short- and long-range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience with two years of managing technical delivery teams. Financial Services or function-specific experience preferred. Previous people-leadership experience preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.