Delivery Manager: AI CX Forward-Deployed

TELUS Digital; Boston (MA); Hybrid; USD 100,000 - 160,000; Full time

Job summary

TELUS Digital is seeking a Manager, Delivery - Forward Deployed Squads to lead cross-functional CXAI initiatives. You will partner with Solution Architects, AI Engineers, and Product Researchers to design and deliver scalable digital innovations for CX Operations across key accounts.

The role emphasizes POC-to-Pilot leadership, measurable outcomes, and close collaboration with CX Operations leadership. Expect hybrid in-office presence with travel ~10% and a focus on transformation leveraging AI

Qualifications

• 7+ years leading software development projects in client services.
• Experience with Fortune 500 custom software projects from discovery to deployment.
• Strong ability to communicate with executive stakeholders and manage ambiguity.

Responsibilities

• Lead multidisciplinary squads including architects, engineers, researchers, and designers.
• Guide discovery, ideation, and delivery for CX Operations solutions.
• Own POC-to-Pilot lifecycle and scalable outcomes.
• Deliver clear metrics, reporting, and executive updates.
• Travel to client sites ~10% annually.

Skills

Project management

Product management

Scrum / Agile

Client management

AI awareness

Stakeholder communication

Tools

FueliX

AI tools

Job description

TELUS Digital is seeking a Manager, Delivery - Forward Deployed Squads to lead cross-functional CXAI initiatives. You will partner with Solution Architects, AI Engineers, and Product Researchers to design and deliver scalable digital innovations for CX Operations across key accounts.

The role emphasizes POC-to-Pilot leadership, measurable outcomes, and close collaboration with CX Operations leadership. Expect hybrid in-office presence with travel ~10% and a focus on transformation leveraging AI