Delivery Manager

YASH Technologies; Peoria (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

YASH Technologies is seeking an experienced senior IT delivery leader in Peoria, IL to direct the delivery of large-scale programs for major US customers. You will oversee teams, translate business needs into delivery plans, and partner with Account Management to grow the customer’s service portfolio.

The role requires 15+ years in IT services delivery, with a proven track record across multiple service lines and both on-site and remote delivery models.

Qualifications

• MBA degree (or equivalent) in addition to an IT undergraduate degree.
• 15+ years of IT services delivery experience in large-scale programs.
• Proven track record delivering large engagements for major US customers.
• Experience managing on-site and remote delivery teams.

Responsibilities

• Lead and oversee the delivery of large-scale, complex programs for the customer, ensuring adherence to timelines, budgets, and quality standards.
• Manage a team of on-site personnel, providing strategic direction and ensuring performance excellence.
• Serve as the principal point of contact for the customer, translating business requirements into actionable delivery plans.
• Partner with the Account Manager to identify account mining opportunities and expand the service portfolio within the customer organization.
• Coordinate and manage relationships across multiple service lines to provide integrated solutions to the customer.
• Maintain outstanding stakeholder management and communication, ensuring transparency and alignment across all organizational levels.
• Proactively identify delivery risks and implementation challenges, developing and executing resolution strategies.
• Ensure customer satisfaction through consistent delivery oversight, issue resolution, and continuous service improvement.
• Lead the hand-off process from Account Manager discovery to program execution, ensuring seamless transition and comprehensive coverage.

Skills

Delivery leadership

Stakeholder management

Program governance

Customer engagement

Risk management

Education

MBA

IT undergraduate degree

Job description

• Lead and oversee the delivery of large-scale, complex programs for the customer, ensuring adherence to timelines, budgets, and quality standards
• Manage a team of on-site personnel, providing strategic direction and ensuring performance excellence
• Serve as the principal point of contact for the customer, translating business requirements into actionable delivery plans
• Partner with the Account Manager to identify account mining opportunities and expand the service portfolio within the customer organization
• Coordinate and manage relationships across multiple service lines (Digital, Automation, SAP, QAD, and others) to provide integrated solutions to the customer
• Maintain outstanding stakeholder management and communication, ensuring transparency and alignment across all organizational levels
• Proactively identify delivery risks and implementation challenges, developing and executing resolution strategies
• Ensure customer satisfaction through consistent delivery oversight, issue resolution, and continuous service improvement
• Lead the hand-off process from Account Manager discovery to program execution, ensuring seamless transition and comprehensive coverage

Required Qualifications

• MBA degree (or equivalent) in addition to an IT undergraduate degree
• Minimum 15+ years of IT services delivery experience, with demonstrated success in large-scale program delivery
• Proven track record of managing large program delivery engagements for major US-based customers
• Strong understanding of account mining and new opportunity identification within existing customers
• Experience managing teams of professionals in on-site/remote delivery models
• Demonstrated expertise in delivery oversight, problem identification, and issue resolution
• Outstanding stakeholder management and communication skills
• Experience working across multiple service lines or business units within a complex organization
• Proven ability to translate customer business needs into delivery strategies and technical solutions