Delivery Manager

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 115,000 - 120,000; Full time

Job summary

ExlService Holdings, Inc. is seeking an experienced Life and Annuity Manager to lead complex initiatives across the life insurance and annuity landscape.

You will leverage domain knowledge of life products and the TPA ecosystem to guide end-to-end delivery across cross-functional teams and external partners. The role requires strong project management, scope and risk control, and clear communication with clients to align expectations with business goals.

Qualifications

• Life & Annuity domain expertise is required.
• Strong project management experience delivering cross-functional programs.
• Experience with TPAs, policy admin systems, and related platforms is highly valued.

Responsibilities

• Lead end-to-end delivery across cross-functional teams, vendors and client stakeholders.
• Manage scope, timelines, risks and communications to align with business goals.
• Collaborate on system integrations and digital initiatives within the TPA ecosystem.

Skills

Life & Annuity

Project management

Stakeholder comms

Job description

Work Location- Remote- United States

US Salary Range- $115K-$120K

https://www.exlservice.com/us-careers-and-benefits

We are seeking an experienced Life and Annuity Manager to lead and manage complex initiatives across the life insurance and annuity landscape. The ideal candidate will bring deep domain expertise in life and annuity products and a strong understanding of the Third-Party Administrator (TPA) ecosystem, including platforms such as Policy Admin system, New Business, Underwriting rules, Post issue Workflow, Portals, document management systems, policy conversions, and operations.

This role demands a seasoned professional with proven project management expertise, capable of driving end-to-end delivery across cross-functional teams, vendors, and client stakeholders. You will be expected to manage scope, timelines, risks, and communications, while aligning with client expectations and strategic business goals.

Experience in working within TPA operating models, managing system integrations, platform upgrades, and implementing digital and AI-based initiatives will be a significant advantage. Strong communication.