Delivery Manager

Tata Consultancy Services Limited; Columbus (OH); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leave

Insurance Options

Training Reimbursement

Vacation & Holidays

401K Plan

Job summary

Tata Consultancy Services Limited in Columbus, OH is seeking a Delivery Manager to serve as the primary interface between client leadership and TCS, owning account satisfaction and end-to-end service delivery onsite.

You will drive governance, SLA/KPI adherence, risk mitigation, and opportunities for growth across utilities-focused portfolios while coordinating onsite and offshore teams to ensure timely, quality outcomes.

Qualifications

• Strong customer-facing communication and relationship-building skills.
• Experience owning accounts, driving growth opportunities, and managing client satisfaction.
• Understanding of governance, risk, and regulatory compliance in a delivery context.

Responsibilities

• Act as primary interface between client leadership and TCS.
• Own overall account satisfaction (CSAT/CSI) and engagement health.
• Lead governance forums (weekly, monthly PMR/QBR, leadership connects).
• Oversee incident/problem/change governance and production stability.
• Drive end-to-end service delivery across portfolios and ensure SLA/KPI adherence.
• Identify growth opportunities and support contract renewals and pricing.

Skills

Strong customer facing skills

Governance Risk & Compliance

Onsite-Offshore Coordination

Education

Bachelor of Computer Science

Job description

Must Have Technical/Functional Skills

• Strong Customer facing skills
• Enable farming of account and develop growth opportunities

Roles & Responsibilities

Client Relationship & Account Ownership

• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite

End-to-End Service Ownership (Across Towers/Portfolios)

• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:
  • Incident / Problem / Change governance
  • Production stability and business continuity

Demand Management & Business Alignment

• Understand client business priorities (Utilities domain - grid, billing, trading, compliance)
• Convert business needs into:
  • Enhancements
  • Projects
  • Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy

Governance & Executive Reporting

• Lead all governance forums:
  • Weekly operational reviews
  • Monthly PMR / QBR
  • Leadership connects
• Present:
  • SLA/KPI performance
  • Risks & mitigation plans
  • Improvement roadmap
• Track and ensure closure of actions from governance meetings

Financial & Commercial Accountability

• Own account-level metrics:
  • Revenue realization
  • Resource utilization
  • Gross margin
• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions

Risk & Escalation Management

• Identify delivery risks proactively:
  • Resource gaps (e.g., onsite bandwidth issues)
  • SLA/KPI risks
• Manage:
  • Client escalations
  • Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions

Onsite-Offshore Coordination

• Ensure seamless coordination between:
  • Onsite team (client-facing)
  • Offshore delivery teams
• Maintain structured cadence:
  • Daily ops calls
  • Weekly service reviews
  • Leadership connects
• Enable alignment on priorities, risks, and deliverables

Client Feedback & Continuous Improvement

• Capture structured client feedback and expectations
• Drive:
  • Automation and productivity initiatives
  • Service improvements
  • Innovation adoption
• Translate feedback into actionable improvement plans

Compliance & Utilities Domain Governance

• Ensure adherence to:
  • Security standards (e.g., NERC/CIP for utilities)
  • Audit and compliance requirements
• Align delivery with:
  • Regulatory standards
  • Custom er-specific policies

Salary Range

Salary Range: $140,000-$150,000 a year

$140,000 - $150,000

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Columbus, OH

Function

TECHNOLOGY

Role

Delivery Manager

ID

437658

Skills

Governance Risk & Compliance

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE