Delivery Manager

Tata Consultancy Services Limited; Malvern (Chester County); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation and Holidays

Job summary

Tata Consultancy Services Limited in Malvern, PA is seeking a Delivery Manager to lead cross-functional, global delivery teams within the TECHNOLOGY function. You will own end-to-end delivery across multiple PODs, ensure SLAs/KPIs are met, and engage with business and IT stakeholders onsite.

The role requires experience in IT service delivery models, DevOps practices, and familiarity with ServiceNow, Teams, and dashboards for reporting.

Qualifications

• Experience in Program Management and delivery leadership across multiple programs.
• Ability to drive governance, status reporting and executive communications.
• Strong understanding of IT service delivery models and KPI-driven delivery.

Responsibilities

• Own end-to-end delivery accountability across multiple programs/PODs.
• Act as the primary onsite interface for business and IT stakeholders.
• Drive program governance, status reporting and executive communication.
• Manage risks, issues and escalations proactively.
• Coordinate across onsite, offshore and cross-functional teams for seamless delivery.

Skills

Program Management

Leadership

Strategic Thinking

Decision-Making

Delivery Management

Education

Bachelor of Computer Science

Tools

ServiceNow

Microsoft Teams

Reporting Dashboards

Job description

• Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance)
• Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred]
• Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on]
• Experience with SLA / KPI-driven delivery and outcome-based models
• Hands-on exposure to Agile / DevOps / POD-based delivery constructs
• Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance)
• Experience with global delivery (onsite–offshore–nearshore model)
• Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards
• Own end-to-end delivery accountability across multiple programs / PODs
• Ensure adherence to SLAs, KPIs, and service outcomes
• Act as the primary onsite interface for business & IT stakeholders
• Drive program governance, status reporting, and executive communication
• Manage risks, issues, and escalations proactively
• Coordinate across onsite, offshore, and cross-functional teams for seamless delivery
• Ensure delivery quality, stability, and continuous improvement
• Drive automation, productivity improvements, and innovation initiatives
• Generic Managerial Skills, If any
• Leadership of large, cross-cultural distributed teams
• Decision-making under ambiguity and pressure
• Strategic thinking with customer-first mindset
• Ability to drive high-performance culture and accountability

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $160,000- 180,000 a year

Location

Malvern, PA

Job Function

TECHNOLOGY

Role

Delivery Manager

Job Id

421054

Desired Skills

Program Management

Salary Range

$160,000-$180,000 a year

Desired Candidate Profile

Qualifications :BACHELOR OF COMPUTER SCIENCE