Delivery Manager

Calculated Hire; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Calculated Hire in Charlotte, NC seeks an experienced Project Manager to support lending operations initiatives. You will lead cross-functional teams, coordinate with Product, Technology, and Operations, and drive end-to-end project delivery across the loan lifecycle.

The role requires strong communication, stakeholder management, and hands-on experience with Agile or hybrid delivery, including UAT, training, and process documentation.

Qualifications

• 5+ years of project, program, or product delivery experience within financial services or a similar regulated environment.

Responsibilities

• Lead and facilitate cross-functional project meetings to drive alignment, track progress, and ensure timely delivery of initiatives impacting wholesale lending operations.
• Partner with Product, Technology, and Operations to manage system enhancements and new feature rollouts, assessing downstream impacts to servicing, booking, and loan lifecycle processes.
• Own end-to-end operational readiness for enhancements, including documenting procedures, coordinating UAT, delivering demos, and ensuring training and communication to impacted teams.
• Monitor project timelines, risks, and dependencies using Agile methodologies; escalate where needed.
• Troubleshoot operational and system issues by conducting root cause analysis and implementing sustainable solutions.
• Serve as a liaison between Operations, Technology, and Leadership, providing regular updates on project status, risks, and key decisions.
• Support continuous improvement by identifying process gaps, inefficiencies, and automation opportunities within commercial lending operations.
• Ensure compliance with internal controls, regulatory requirements, and audit standards when implementing changes.

Skills

Project delivery

Cross-functional leadership

Agile delivery

Stakeholder management

Communication

Tools

JIRA

SharePoint

Microsoft Office

Job description

12-month Contract (W2), Weekly Pay (40 hours/week)

Job Summary:

You will be supporting lending capabilities within the wholesale operations. You will help lead project teams and managing all activities in the project life-cycle associated with Lending Operations projects.

Responsibilities:

• Lead and facilitate cross-functional project meetings (standups, sprint reviews, stakeholder updates) to drive alignment, track progress, and ensure timely delivery of initiatives impacting wholesale lending operations
• Partner with Product, Technology, and Operations to manage system enhancements and new feature rollouts, proactively assessing downstream impacts to servicing, booking, and loan lifecycle processes
• Own end-to-end operational readiness for enhancements, including documenting and updating procedures, coordinating user acceptance testing (UAT), delivering demos, and ensuring effective training and communication to impacted teams
• Monitor project timelines, risks, and dependencies using Agile methodologies; escal
• Troubleshoot operational and system issues by conducting root cause analysis, collaborating with technical and business teams, and implementing sustainable solutions
• Serve as a liaison between Operations, Technology, and Leadership, providing regular updates on project status, risks, and key decisions
• Support continuous improvement initiatives by identifying process gaps, inefficiencies, and automation opportunities within commercial lending operations
• Ensure compliance with internal controls, regulatory requirements, and audit standards when implementing process or system changes

Required Qualifications:

• 5+ years of project, program, or product delivery experience within financial services or a similar regulated environment
• Proven ability to lead meetings, manage project timelines, track deliverables, and resolve issues in a fast-paced environment
• Strong communication skills with the ability to translate complex technical concepts into clear, business-friendly messaging
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and workflow/project tools such as JIRA and SharePoint
• Hands-on experience working in Agile or hybrid delivery environments (Scrum, Kanban, etc.)

Desired Qualifications:

• Prior experience within wholesale or commercial lending operations (loan servicing, syndications, ABL, or treasury management)
• Familiarity with LoanIQ or similar commercial loan servicing platforms, including exposure to loan lifecycle events (boarding, funding, servicing, payoff)
• Understanding of lending products, rate structures, and operational workflows within a commercial banking environment

Soft Skills:

• Strong interpersonal skills with the ability to collaborate across Operations, Technology, and Leadership stakeholders
• Ability to manage competing priorities and quickly adapt in a high-volume, deadline-driven environment
• Self-starter who takes initiative, exercises sound judgment, and proactively identifies opportunities for improvement
• Detail-oriented with strong problem-solving skills and a focus on delivering high-quality, accurate results
• Team-oriented mindset with flexibility and adaptability to support evolving business needs