Delivery Manager

Moody's; Bellevue (WA); On-site; USD 104,000 - 151,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k) plan

Life insurance

Disability insurance

Employee stock purchase plan

Tuition reimbursement

Job summary

Moody's seeks a Technical Program Manager to lead full-system SaaS programs from concept through launch and post-launch stabilization. You will align roadmaps with technical architecture, manage cross-team workstreams, and drive cadence for successful deliveries.

This role requires 4-7 years in software program management, strong communication, and experience with release strategies, risk management, and enterprise integrations. US salary range noted in posting.

Qualifications

• 4-7 years of program/project management in software, incl. 2+ years leading large SaaS programs.
• Experience with end-to-end delivery from discovery to launch and stabilization.
• Strong knowledge of SaaS delivery, release strategies, reliability, and operations.
• Proven ability to lead cross-functional execution with Engineering, Product, Security, Compliance.
• Experience with Agile (Scrum/Kanban) across mixed methodologies.
• Excellent written and verbal communication for executive updates.
• Familiarity with enterprise integrations (SSO/SAML, APIs) and data migrations.

Responsibilities

• Lead full-system SaaS programs from concept through launch and stabilization.
• Drive discovery, scope, milestones, and execution across release and stabilization phases.
• Translate product vision into an integrated plan with architecture and capacity alignment.
• Coordinate workstreams across Engineering, Product, UX/Research, Data/Platform, Security, Legal/Compliance, Customer Success, Support, GTM.
• Establish operating cadence with standups, reviews, dependency syncs, and launch readiness.
• Own dependency and critical-path management, surfacing issues early and guiding resolutions.
• Manage risk and change, proposing mitigations and escalating with decisions.
• Lead launch readiness and go-live activities with test strategy and security approvals.
• Improve execution systems with scalable templates, playbooks, and dashboards.

Skills

Program management (SaaS)

Cross-functional leadership

Agile delivery

Release & deployment

Risk & scheduling

Stakeholder communication

Jira/Confluence

AI/Automation awareness

Education

Bachelor's degree in technical field

PMI/CSM/SAFe certifications a plus

Tools

Jira/Confluence

Job description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are - with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 4-7 years of program/project management experience in software is required, including at least 2 years managing large, complex SaaS programs across multiple teams and demonstrated ownership of end-to-end delivery from discovery/concept through build, test, launch, and stabilization.
• Strong understanding of full-system SaaS delivery, including release management, deployment strategies (e.g., feature flags), reliability, and operations is required to navigate technical complexities.
• Proven ability to lead cross-functional execution involving Engineering, Product, and adjacent stakeholders (e.g., Security, Compliance, Support, GTM) to drive alignment.
• Strong competency in scope, schedule, dependency, and risk management is necessary to drive tradeoffs, make decisions, and ensure on-time delivery.
• Experience with Agile delivery (Scrum/Kanban) and the ability to operate effectively across mixed methodologies.
• Excellent written and verbal communication skills are essential for creating executive-ready updates and facilitating crisp, productive meetings.
• Proficiency with Jira/Confluence (or equivalent) and other planning/reporting tools with exposure to enterprise integrations (SSO/SAML, APIs), data migrations, or platform modernization efforts is preferred.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools, such as Copilot and ChatGPT, can be used to improve processes and drive efficiency.

Education

• Bachelor's degree in technical field.
• Certifications (PMP, CSM, SAFe) are a plus.

Responsibilities

Lead full-system SaaS programs from concept through launch and post-launch stabilization.

• Own program delivery from concept to launch by supporting discovery, defining program scope and milestones, and driving execution through release and stabilization.
• Translate product vision into an integrated plan by aligning roadmap intent with technical architecture, dependencies, and capacity across all teams.
• Drive full-system coordination by managing workstreams across Engineering, Product, UX/Research, Data/Platform, Security, Legal/Compliance, Customer Success, Support, and GTM.
• Establish and run the program's operating cadence, including standups, execution reviews, dependency syncs, and launch readiness checkpoints.
• Own dependency and critical-path management by identifying cross-team issues early, driving resolutions, and maintaining a clear line-of-sight to milestones.
• Manage risk and change by proactively surfacing issues, quantifying impacts, proposing mitigation options, and escalating with recommended decisions.
• Lead launch readiness and go-live activities, ensuring test strategy coverage, release criteria, security approvals, and support readiness are all in place.
• Continuously improve execution systems by introducing scalable templates, playbooks, and dashboards for planning, reporting, and delivery predictability.

About the Team

Our Technical Program Management team is responsible for driving the successful execution of Moody's most complex and strategic software initiatives. We partner with leaders across Engineering, Product, and the business to provide cross-functional alignment, manage end-to-end delivery, and ensure predictable, high-quality launches. By joining our team, you will be part of exciting work in bringing new SaaS products and platform capabilities to market.

For US-based roles only: the anticipated hiring base salary range for this position is $104,200.00 - $151,000.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.