Delivery Manager

NTT DATA North America; Baton Rouge (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a talented Delivery Manager in Baton Rouge, Louisiana. This role includes managing development and operation teams, focusing on project performance and client satisfaction. Candidates should have substantial experience in project management and leadership within the health and human services domain.

Qualifications

• 6+ years experience in health and human services projects, including 3 years in management.
• 3+ years in project management and client engagement.

Responsibilities

• Manage Development, Maintenance, and Operation Teams.
• Supervise the primary liaison between clients, stakeholders, and the project team.
• Establish project governance and deadlines.

Skills

Project Management

Client Engagement

Budgeting

Team Leadership

Education

Bachelor’s degree

PMI PMP Certification

Job description

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Req ID: 307402

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Baton Rouge, Louisiana (US-LA), United States (US).

Role Summary:

Manage Development, Maintenance, and Operation Teams. Coordinates with agency stakeholders to identify and achieve work products. Focus on project performance and customer satisfaction. Drive project growth through expansion of services.

Responsibilities:

• Supervises the primary liaison between clients, stakeholders, and the project team.
• Provides supervision to a small or moderately sized team of operational, production, service, or administrative personnel.
• Administers policies and guidelines that directly affect teamwork activities.
• Establishes project governance, including client stakeholders, for the delivery of project services.
• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
• Establishes deadlines for completing assignments.
• Supervises a team of developers, business analysts, and testers in support of maintenance, operations, and enhancements of custom Java applications.
• Provides feedback and opportunity for team member skill and career development.
• Manages application management sprint teams.
• Takes the lead role in managing client relationships.
• Mentors team members on delivery management best practices and process improvement opportunities.
• Manages and controls expenses for the organization while ensuring resource optimization.
• Ensures team achieves performance and client service metrics.
• Provides personnel management for team resources.
• Resolves escalated problems to maintain strong client experience levels.
• Identifies opportunities for growth and innovation.
• Manages escalation as per agreed escalation matrix.
• Identifies new opportunities for project growth with the client.
  
  

Required Qualifications

• 6 or more years of state level health and human services projects experience, with at least 3 years of this experience in management
• 3 or more years of project management and client engagement experience
• 3 or more years’ experience in budgeting, business financial and P&L skills
• PMI PMP Required
  
  

Preferred Skills

• Bachelor’s degree
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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