Delivery & Installation Specialist

Castle Rental; Siloam Springs (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Castle Rental in Siloam Springs, AR, is seeking a Delivery and Installation Specialist responsible for delivering, setting up, servicing and retrieving products at customer homes, while explaining rental terms and features.

You will maintain vehicle safety, document payments, move inventory from stockroom to sales floor, and ensure all pieces and manuals accompany delivered products. Prior delivery or field service experience a plus.

Qualifications

• Delivery and installation of products to customers' homes.
• Explaining rental terms and product features.
• Safely operating company vehicles.

Responsibilities

• Loads products into delivery truck and secures them for transport.
• Delivers and sets up products at customers' homes and demonstrates features.
• Explains and documents rental agreements to customers.
• Retrieves products at end of rental or upon non-renewal.
• Maintains backroom organization and assists with stockroom to floor transfers.

Job description

Job Description

Job Title: Delivery and Installation Specialist

Reports To: Store Manager

FLSA Status: Non-Exempt

Summary:

Responsible for the delivery, set up, service, and retrieval of products to and from customer's homes by performing the following duties.
Duties and Responsibilities include the following.

Other duties may be assigned.

• Loads products into delivery truck properly and securely by using straps and pads to avoid damage during transit.*
• Investigates delivery location to ensure the product will be in a safe environment and the product is delivered to the proper person.*
• Explains the rental agreement to the customer in some cases.*
• Explains and demonstrates the various features and benefits of the product before leaving the home.*
• Retrieves products from the homes of customers who choose not to renew the rental agreement.*
• Repairs, cleans, and moves products from the stockroom to the sales floor for display.*
• Documents and receives customers payment successfully in the field and store.*
• Protects the company image by safely and courteously operating the company vehicles.*
• Performs preventative and routine maintenance on delivery vehicles.*
• Helps maintain the backroom in a safe, clean, and organized condition.*
• Uses equipment to transport product in a safe and damage free manner.*
• Maintains complete knowledge of the castle plan, rental agreement, and other benefit plans.*
• Responsible for products being complete in all pieces, parts, accessories, and manuals during delivery and pickup.*
• Performs other related duties as assigned.