Delivery Exception Management Logistics Analyst

Apple Inc.; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple Inc. in Austin, TX is seeking a Delivery Exception Management Logistics Analyst to analyze delivery exceptions, losses, and damages across routes, working with carriers and internal teams to reduce financial exposure.

You will help build an intelligent, scalable platform and drive upstream defect prevention with data-driven insights. Responsibilities include partnering with security, shaping dashboards, and leading cross-functional initiatives; mentor analysts and ensure data quality while

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or related field.
• 6+ years of experience in Transportation, Supply Chain, Logistics, or Operations, preferably in exception management, claims, loss prevention, or freight security.
• Deep experience in fast-paced logistics with end-to-end knowledge of inbound/outbound/forward/reverse logistics.
• Strong investigative mindset with ability to analyze large datasets to find root causes and drive decisions.
• Excellent reporting and presentation skills to translate findings for senior leaders and partners.
• Ability to influence across teams, carriers, and internal customers in sensitive situations.
• Advanced Excel skills; experience with SAP, Tableau, ThoughtSpot, CRM, and AI/ML tools is a plus.
• Proven ability to tell stories with data visualization tools such as ThoughtSpot, Tableau, or Power BI.

Responsibilities

• Analyze delivery exceptions, losses, damage, and theft across routes to identify root causes and patterns.
• Quantify Apple's financial exposure from carrier failures and claims; build business cases for corrective action.
• Drive carrier claims performance and recovery; improve claim accuracy and resolution time.
• Partner with Product Security to identify shipment risks and strengthen controls.
• Shift from reactive case resolution to upstream defect prevention with carriers and sites.
• Create a single trusted view by connecting data across order management, shipment tracking, carrier, claims, and service systems.
• Own KPIs for exception, loss, and claims and inform leadership and carriers when performance deviates from SLAs.
• Transition to proactive dashboards and self-serve visibility; use AI-assisted tools to speed investigations.
• Define business rules and data needs for next-gen exception management platform; test and validate capabilities.
• Standardize processes across DCs, carriers, and channels; lead readiness for peak events.
• Provide inputs to weekly/quarterly reviews with Logistics, Planning, Finance, Product Security, and executives.
• Lead cross-functional initiatives across time zones; mentor junior analysts to raise data quality.

Skills

Advanced Excel

Tableau

ThoughtSpot

Power BI

SAP

CRM

AI/ML tools

Education

Bachelor's degree in related field

Tools

Tableau

ThoughtSpot

Power BI

SAP

CRM

Business Objects

AI/ML tools

Job description

Delivery Exception Management Logistics Analyst

Austin, Texas, United States Operations and Supply Chain

Imagine what you could do here! The people here at Apple don't just build products, they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!The AMR Delivery Exception Management (DEM) team protects Apple's products, customers, and bottom line after shipments leave our facilities. We find the defects behind delivery exceptions, losses, and damage, recover value through carrier claims, and prevent repeat issues before they reach the customer. We are looking for an experienced Logistics Analyst to help us move from resolving exceptions one case at a time to preventing them across the Americas network.In this role, you will connect data across order, shipment, carrier, claims, and service systems to find where and why losses happen, size Apple's financial exposure, and drive scalable fixes with carriers and internal partners. You will also help shape a next-generation platform that automates investigation workflows and standardizes how exceptions are handled across our sites and carriers. If you are energized by solving complex, ambiguous problems, enjoy following the data to the root cause, and want your work to directly reduce losses and protect customers, we'd love to hear from you!

Description

Analyze delivery exceptions, losses, damage, and theft across all routes to market to identify root causes, repeat patterns, and emerging risks.Quantify Apple's financial exposure from carrier failures, credits, and claims, and build the business case for corrective action.Drive carrier claims and recovery performance, partnering with carriers to improve claim accuracy, resolution time, and recovery rates.Partner with Product Security to identify high-value shipment risks, drive data-led loss investigations, and strengthen carrier vetting and freight security controls.Shift the team from reactive case resolution to upstream defect prevention, building joint data visibility with carriers and logistics operations so recurring failures are caught and stopped at the source.Connect data across order management, shipment tracking, carrier, claims, and service systems to create a single, trusted view of each exception.Serve as the team's authority on exception, loss, and claims KPIs, influencing internal teams and carriers to act when performance moves outside agreed SLAs.Transition routine reporting and investigation steps to proactive, exception-based dashboards that give stakeholders self-serve visibility.Use AI-assisted tools, including LLMs, GenAI assistants, and document and image analysis, to speed up investigations, review proofs of delivery and shipping documents, summarize findings, and surface patterns.Help shape a next-generation exception management platform by defining business rules, data requirements, and integration needs, and by testing and validating new capabilities before launch.Standardize exception and investigation processes across distribution centers, carriers, and channels so work is consistent, measurable, and scalable.Lead exception and loss readiness for peak events such as New Product Introductions and Order By Deliver By.Provide key inputs to weekly and quarterly operations and carrier business reviews with Logistics, Planning, Finance, Product Security, carriers, and senior leadership.Lead cross-functional and global initiatives across time zones from concept to implementation with minimal guidance.Coach and mentor junior analysts, set the bar for data quality and investigative rigor, and improve how the team operates.

Minimum Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field.
• 6 or more years of experience in Transportation, Supply Chain, Logistics, or Operations, preferably in exception management, claims, loss prevention, or freight security.
• Deep experience in a fast-paced logistics or operations environment, with end-to-end knowledge of inbound, outbound, forward, and reverse logistics, ideally in delivery exception management, carrier claims, loss prevention, or freight security.
• Strong investigative mindset and attention to detail, with a proven ability to combine and analyze large, complex datasets from multiple systems to find root causes, quantify financial impact, and drive decisions.
• Excellent reporting and presentation skills, with the ability to turn complex findings into clear actions for senior leaders and carrier partners.
• Ability to influence and gain acceptance across teams, carriers, and internal customers in sensitive situations, such as carrier negotiations and loss investigations, while building strong relationships with senior stakeholders.
• Advanced Excel skills. Experience with Tableau, ThoughtSpot, Business Objects, SAP, CRM, and AI/ML tools is a distinct advantage.
• Proven ability to tell compelling stories using data visualization tools such as ThoughtSpot, Tableau, or Power BI.

Preferred Qualifications

• Ability to operate independently in an ambiguous, deliverable-focused environment, adapting to changing priorities and tight deadlines.
• Foundational understanding of AI/ML concepts and how they can automate investigations and improve decisions.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.