Delivery‑Driven Technical Product Owner (E‑commerce)

Concentrix; Frisco (TX); Hybrid; USD 92,000 - 145,000; Full time

Job summary

Concentrix is seeking a Technical Product Owner to drive backlog ownership across transactional product domains. You will translate roadmaps into sprint‑ready work, guiding engineering, QA, design, and business stakeholders to deliver high‑quality releases.

This hybrid role in Frisco, TX (or Atlanta) emphasizes disciplined backlog management, clear user stories, and rapid delivery while maintaining a sharp eye for scope and risk.

Qualifications

• 7+ years of experience as a Product Owner in technical, platform, or digital product teams.
• Strong experience writing user stories, acceptance criteria, test scenarios, and backlog items for engineering teams.
• Proven success in agile/scrum environments, including sprint planning, backlog refinement, retrospectives, and daily standups.
• Working knowledge of transactional and e‑commerce concepts such as catalog, checkout, payments, order management, and redemption flows.
• Experience with Jira, Confluence, or similar tools for backlog management, documentation, and team collaboration.
• Ability to read and interpret API specifications, system flows, and data models to write accurate, implementation‑ready stories.
• Excellent attention to detail, with the ability to identify edge cases and gaps before development begins.
• Experience coordinating UAT and partnering with technical and non‑technical stakeholders.
• Strong organizational and communication skills to balance priorities under tight timelines.
• Experience with payments, loyalty or rewards platforms, retail, or marketplace environments preferred.
• Basic SQL skills for validating defects and measuring feature outcomes preferred.
• Familiarity with API tools like Postman and documentation standards like Swagger or OpenAPI preferred.

Responsibilities

• Own and actively manage the product backlog for one or more squads, ensuring stories are clear, prioritized, and aligned to roadmap objectives.
• Write detailed user stories, acceptance criteria, business rules, and edge cases that minimize ambiguity and support efficient engineering execution.
• Partner with Product Managers and Technical Product Managers to prioritize sprint and release scope across new capabilities, defects, enhancements, and technical debt.
• Lead backlog grooming, sprint planning, story refinement, and readiness discussions to maintain a healthy pipeline of well‑defined work.
• Act as the primary point of contact for engineering questions during sprint execution, making timely decisions on scope, tradeoffs, and requirement clarification.
• Validate delivered functionality against acceptance criteria by reviewing builds and testing end‑to‑end flows such as checkout, redemption, payments, and order status.
• Manage defect triage by documenting issues clearly, assessing impact and severity, prioritizing fixes, and tracking resolution through production release.
• Break down roadmap initiatives into epics, features, and small, shippable user stories that can be delivered incrementally and tested effectively.
• Coordinate user acceptance testing with business stakeholders, gather feedback, and secure sign‑off prior to launch for business‑critical functionality.
• Support release readiness by confirming documentation, release notes, rollout plans, dependencies, and feature flags are in place before deployment.
• Monitor post‑release performance, including adoption, defects, and support trends, and use insights to improve backlog quality and future delivery.
• Facilitate strong communication across engineering, QA, design, and business teams to ensure alignment and continuity from planning through release.
• Champion delivery best practices such as Definition of Ready, Definition of Done, traceable requirements, fast feedback loops, and disciplined defect prioritization.

Skills

Product ownership

Agile / Scrum

Backlog management

User stories

Acceptance criteria

Jira / Confluence

APIs / data models understanding

SQL basics

Payments / e‑commerce

Cross-functional collaboration

Tools

Jira

Confluence

Job description

Concentrix is seeking a Technical Product Owner to drive backlog ownership across transactional product domains. You will translate roadmaps into sprint‑ready work, guiding engineering, QA, design, and business stakeholders to deliver high‑quality releases.

This hybrid role in Frisco, TX (or Atlanta) emphasizes disciplined backlog management, clear user stories, and rapid delivery while maintaining a sharp eye for scope and risk.