Delivery Director

Autodata Solutions Company; United States; Teletrabalho; CAD 168 000 - 252 000; Tempo integral

Resumo da oferta

JD Power is seeking a Delivery Director to lead and oversee client engagements across multiple OEM programs, ensuring on-time, on-budget delivery and high quality.

You will guide delivery teams, manage governance, budgets, risk, and stakeholder expectations, while acting as the primary liaison with clients. This is a remote role spanning USA and Canada requiring strategic leadership and hands-on delivery oversight.

Responsabilidades

• Lead initial client meetings, stakeholder interviews, and requirement sessions to understand project needs.

Descrição da oferta de emprego

Job Description: Job Title: Delivery Director Location:Remote: USA/Canada Reports to: VP, Professional Services Employment Type: Full-time This is an existing vacancy.

About the Role

The Delivery Director is the senior leader accountable for the successful planning, execution, and completion of client engagements across one or more JD Power OEM programs. Working alongside client stakeholders and internal account teams, you provide strategic direction, leadership, and hands‑on guidance to delivery teams, ensuring every project lands on time, within budget, and to the highest quality standards. This is a dual-mandate role. You are the primary point of contact for stakeholders, keeping them informed of progress and managing their expectations, and you lead the project managers and delivery professionals who execute the work, owning governance, budgets, risk, and quality across a portfolio of concurrent engagements. Your work determines whether JD Power delivers what it promised, on schedule and within budget, across a portfolio of concurrent OEM engagements. By setting clear governance, holding teams to rigorous quality and financial standards, and surfacing risk before it becomes a client issue, you make delivery predictable and repeatable. Strong performance in this role protects revenue and margin, strengthens client confidence in our ability to execute, and builds a bench of capable project managers and delivery leaders.

Strategic Planning & Intake Requirements Gathering

Lead initial client meetings, stakeholder interviews, and requirement sessions to understand project needs, goals, constraints, and success criteria.

Scope & Plan Definition

Work with project managers to define scope, objectives, deliverables, milestones, timelines, resource requirements, and budget, and review and approve the resulting project plans, including work breakdown structures and dependencies.

Governance Structure

Establish project governance, team roles and responsibilities, communication strategy, quality standards, and documentation requirements for each engagement.

Strategic Alignment

Align project plans with client and organizational priorities, and anticipate changes to scope, schedule, or budget before they become problems.

Program Delivery & Execution

Execution Leadership

Implement delivery methodologies, direct project teams, and monitor progress against the baseline plan, taking corrective action when deviations arise.

Resource Allocation

Allocate personnel, technology, and vendor resources effectively so that tasks are completed on time and within budget.

Methodology Compliance

Ensure adherence to delivery standards and best practices, and track project metrics, performance indicators, and lessons learned to drive continuous improvement.

Reporting & Documentation

Deliver regular status reports covering progress, KPIs, milestones, risks, issues, and decisions, and keep plans, schedules, and budgets.

Quality, Risk & Financial Management

Quality Assurance

Set quality expectations for each engagement, work with the QE team to confirm those standards are met before deliverables reach the client, and step in when quality issues arise.

Risk Management

Ensure project managers identify, assess, and mitigate risks, review the risk picture across your engagements on a regular basis, and communicate significant risks to stakeholders and leadership.

Budget Management

Oversee budgets across your engagements, monitor revenue and margin against plan, review forecasts from project managers, and act early on variances or overrun risk.

Continuous Improvement

Identify opportunities to improve cost, efficiency, and delivery processes across your portfolio, and share lessons learned across teams.

Stakeholder Management & Communication

Stakeholder Engagement

Identify clients, sponsors, vendors, and other affected parties, understand their priorities, and build positive relationships through regular, transparent communication.

Expectation Management

Set realistic goals, timelines, and deliverables, solicit stakeholder feedback, and address concerns proactively.

Negotiation

Negotiate scope changes, deliverables, and priorities to resolve conflicts and reach agreements that protect project success.

Executive Communication

Facilitate internal and client meetings