Delivery Coordinator - Delivery Operations

Nebraska Furniture Mart Inc.; Kansas City (KS); On-site; USD 22,000 - 31,000; Full time

Job summary

Nebraska Furniture Mart Inc. seeks a Delivery Coordinator II in Kansas City to investigate warehouse delivery issues, ensure orders are scheduled and ready on time, and contact customers when delivery changes occur. You will guide teams, analyze requests, and support delivery providers to maintain smooth operations.

Responsibilities include auditing orders, advising staff, and resolving problems to uphold customer loyalty and timely deliveries in a fast-paced environment.

Qualifications

• Experience in customer relations and problem resolution.
• Proficiency with Microsoft Office required.
• Accurate data entry at ~50 wpm.

Responsibilities

• Audit delivery orders and identify problems to resolve.
• Advise teammates and delivery providers on actions to fulfill the plan.
• Analyze requests and approve or offer alternatives to ensure loyalty.
• Assist delivery providers and office staff to keep operations smooth.

Skills

Customer relations

Problem resolution

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Computers

Job description

Pay Range: $16.22 - 22.29 Hourly

The scheduled hours for the role are from 9:00am-5:30pm, with Sunday and Monday OFF!

Job Description: Your Piece of the Puzzle

NFM’s Delivery Coordinator II will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

Job Duties: A Day in the Life

• Audit: Review all delivery orders and exception reports to identify any problems and take needed actions to resolve those problems
• Advise: Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan
• Analyze: Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty
• Assist: Support and direct the delivery providers, including management, office staff and delivery teams

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 1 year of office/clerical related experience which included customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required
• Data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre-employment screening includes, but isn’t limited to, criminal background check