Delivery Coordinator

Hub Group; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Hub Group is seeking a Delivery Coordinator to maintain accountability with network partners and ensure Final Mile metrics are met. The role requires coordinating with billing, reviewing aging orders, and assisting with quotes and remittance while supporting the AM team and agents across the region.

The position operates Monday through Friday, 8am–4:30pm, with a pay rate of $17.26 per hour. A strong focus on data-driven updates and clear communication is essential.

Qualifications

• Minimum 1+ years in logistics is a plus.
• Strong Excel reporting and data interpretation.
• Excellent communication across divisions.

Responsibilities

• Coordinate with billing on unapproved orders for the region.
• Validate high accessorial charges with agents when applicable.
• Assist billing department with attempt pay and remittance issues.
• Review aged orders and NCRs with daily updates.
• Schedule weekly calls with top offenders to address scheduling and capacity.
• Provide daily updates on starting/ending numbers for returns and NCRs.

Skills

Logistics experience

Communication skills

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Teams

Outlook

Job description

Job Description

The Delivery Coordinator will hold approved network partners accountable to ensure Final Mile services are being met. The Delivery Coordinator is responsible for maintaining the relationship with all Network Partners and holding them accountable to the Final Mile metric standards.

Shift

Monday through Friday 8am - 4:30pm

Pay

$17.26/hr

Essential Job Functions

• Work with billing department on all unapproved orders for the region.


• Confirm/update high accessorial charges with agents when applicable.


• Assist billing department with attempt pay and redelivering billing.


• Work all backlogged aging orders with billing issues with APIINC log daily.


• Work with AM team on all agent requested quotes.


• Provide support to agents on pay issues/remittance.


• Review aged order report for their region daily.


• Assist agents in the region with updates on scheduling and execution of order cleanup.


• Assist AM team on NCF/PCF orders.


• Assist Supervisor(s) on trouble agents for assistance, counseling, and direction.


• Provide daily updates to the team on starting and ending numbers.


• Review returns not scheduled and over 4+ days daily.


• Provide update to Supervisor and Senior Operations Manager on weekly target.


• Assist Transpiration team with the AM/PM return report and provide BOL’s to agents.


• Schedule weekly calls with top offenders to address scheduling, capacity issues, and overall updates.


• Work with OSD team on NCR daily.


• Address top NCR offenders by identifying receiving issues.


• Have weekly calls with underperforming agents to track and monitor progress. Including supervisor.


• Provide daily updates to the team on starting and ending numbers for both returns and NCR.


• Assisting with management of weather updates internally and externally on Hub Groups website.


• POD Management, ensuring any POD’s that are not uploaded automatically are reviewed in SYNERGIZE and linked to the appropriate BOL in TruckMate.


• Any other duties and responsibilities as assigned.

Minimum Qualifications

• 1+ years’ Logistics experience is a plus.


• High school diploma or GED equivalent


• Experience with Microsoft applications such as teams, outlook, excel, and more.


• The ability to read and create excel reports, provide summaries and suggestions based on data.


• Effectively communicates among all divisions.


• High-level organization and time management skills


• Ability to manage multiple projects simultaneously in a stressful environment.


• High-level attention to detail


• Ability to work independently, multi-task and prioritize workload.


• Capable of working some overtime as required by workload.


• Excellent interpersonal communication skills; Must be approachable by both customers and associates at all levels within the organization.