Delivery Consultant - Plex

Rockwell Automation; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Delivery Consultant to enhance customer success with the Plex Smart Manufacturing Platform. This role involves providing expert consulting to ensure effective implementation and optimization of manufacturing solutions. You'll engage with clients, manage project timelines, and enhance the delivery practice while traveling to customer sites as needed. If you are a problem solver with a strong consulting background in manufacturing, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Health Insurance including Medical, Dental and Vision

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Qualifications

• 5+ years of consulting experience in manufacturing preferred.
• Able to configure software to meet customer requirements.

Responsibilities

• Provide multi-faceted services including new implementation and solution optimization.
• Engage in customer kick-off meetings and manage project timelines.
• Collaborate with support services to resolve customer requests.

Skills

ERP

MES

Materials Management

Supply Chain

Accounting

Quality

Consulting

Problem Solving

Education

Bachelor's Degree

Tools

Plex Smart Manufacturing Platform

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Our Plex team is looking to add another Delivery Consultant to support domestic and international customers. As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts. You will use your experience in ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry. You will report to the Manager, Professional Service - Plex.

Your Responsibilities :

• Provide multi-faceted services for customers including : new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
• Engage in customer kick-off meetings : review project expectations, deliverables, and training timelines
• Build formal and informal relationships with customers and internal team members
• Monitor and deliver to a mutually agreed project plan and implementation timeline
• Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
• Gather information, research and manage customer support requests from creation to completion
• Communicate appropriate options for resolution and status in a timely manner
• Collaborate with Support Services to resolve customer support requests
• Manage timelines and deliverables with internal departments and customers
• Implement and test software configurations
• Travel to customer sites as required
• Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System

The Essentials - You Will Have :

• Bachelor's Degree
• Travel up to 50% of the time
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have :

• 5+ years of consulting experience in manufacturing
• Prior Plex experience is a plus
• Tests and validates software configuration both internally and with client
• Able to configure software to meet customer requirements
• Able to troubleshoot and solve issues

This position is part of a job family. Experience will be the determining factor for position level and compensation”.

LifeAtROK

LI-AA1

What We Offer :

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.