Delivery Center Operations Lead

KSI Collision Parts; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

HSA contribution

Employee referral bonus

Employee discounts

Job summary

KSI Auto Parts is seeking a Delivery Center Supervisor to oversee daily delivery center operations, manage drivers, and ensure safe, on-time deliveries. The role works with warehouse, AR, and customer service teams to meet performance goals.

The ideal candidate will have supervisory experience in logistics, knowledge of DOT/OSHA regs, and strong leadership with proficiency in Descartes. Must be flexible with hours and in the transportation sector.

Qualifications

• Associate or bachelor’s degree in logistics, business, or related field preferred.
• 3 to 5 years of experience in delivery/logistics operations, with at least 2 years in a supervisory role.
• Valid driver’s license; CDL may be required depending on location.
• Knowledge of DOT and OSHA safety regulations.
• Strong leadership, organizational, and communication skills.
• Proficient in route planning and logistics software (Descartes).
• Ability to work flexible hours, including early mornings or weekends, as needed.
• Experience in the transportation industry, specifically final-mile delivery.

Responsibilities

• Supervise, schedule, and support a team of delivery drivers to ensure efficient routing, handling of parts and on-time deliveries.
• Monitor and manage daily delivery operations to ensure product handling, productivity, quality, and customer satisfaction targets are met.
• Conduct ride-along and on the road observations to ensure quality control with parts, customers, and truck usage.
• Foster a culture of safety by educating team members and enforcing compliance with warehouse safety procedures, OSHA regulations, and company policies.
• Conduct daily pre-trip and post-trip inspections and audits to ensure vehicle readiness and cleanliness.
• Track and review delivery logs, mileage, and performance metrics, completed and unfinished deliveries; identify trends and recommend improvements.
• Coordinate with warehouse staff to ensure timely loading, undamaged and accurate order fulfillment.
• Coach, mentor, and discipline drivers as needed; document performance and provide feedback to leadership.
• Support hiring, onboarding, and training of new drivers.
• Maintain documentation, including delivery incidents, customer complaints, and disciplinary actions.
• Partner with Accounts Receivable to support drivers in resolving customer account issues, such as FOP discrepancies, missing payments, and billing concerns, by investigating and facilitating timely follow-up.
• Investigate and resolve escalated delivery issues or route challenges.
• Supervise the loading process to ensure goods are properly secured to prevent damage during transport.
• Oversee and verify that all items are correctly inventoried before shipment.
• Demonstrate a strong understanding of the company's inventory management, routing, and logistics software.
• Work closely with the Returns Supervisor to ensure efficient handling of returned goods.
• Assist in creating and optimizing delivery routes to improve efficiency.
• Must be able to drive a route in the event a driver is unable.

Skills

Leadership

Communication

Route planning

Organizational skills

Safety compliance

Team coaching

Customer service

Education

Associate or bachelor's degree in logistics or related field

Tools

Descartes

Job description

KSI Auto Parts is seeking a Delivery Center Supervisor to oversee daily delivery center operations, manage drivers, and ensure safe, on-time deliveries. The role works with warehouse, AR, and customer service teams to meet performance goals.

The ideal candidate will have supervisory experience in logistics, knowledge of DOT/OSHA regs, and strong leadership with proficiency in Descartes. Must be flexible with hours and in the transportation sector.