Delivery Captain

MarineMax Brand; Westbrook (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

MarineMax Brand is seeking a Delivery Captain to manage the delivery and education of customers regarding their boats. The role involves driving boats to various locations, assisting customers with boat operation, and performing minor maintenance and repairs. Successful candidates should demonstrate strong customer service abilities and knowledge of boating operations. This position is based in Westbrook, Maine, providing essential support in ensuring customer satisfaction and seamless delivery operations.

Qualifications

• Strong customer service skills and ability to project professionalism.
• Knowledge of boating features and operations.
• Basic mechanical skills for engine and systems repairs.

Responsibilities

• Coordinate activities for launching and servicing boats.
• Conduct customer education classes on boat operation.
• Perform minor repairs and maintenance on company-owned boats.

Job description

OVERVIEW

A Successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving, and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.

KEY TASKS

• Enthusiastically embrace the MarineMax values
• Project a professional and knowledgeable image to all customers.
• Drive boat to and from various dealerships, and also deliver boat to customers as requested.
• Possess adequate product knowledge to answer customer questions.
• Properly explain features and demonstrate operation of boat in showroom or in water.
• Demonstrate additional boating merchandise, such as aftermarket electronic communication and navigational equipment.
• Work with the Business Manager to establish date of delivery to customer and arranges for delivery of boat to the specified location
• Serve boat with fuel and assist in casting off and tying up boat.
• Perform minor engine and systems repairs and adjustments as needed.
• Load and unload fishing, ski, and propulsion equipment from boats.
• Assist in moving boats in and out of showroom.
• Conduct periodic training classes to help reinforce our customers' boating passion
• Assist with set-up, organization, and tear down of Boat Shows and Offsite Events.
• Show product in the showroom, at off-site events, and demonstrate boats on the water.
• Professionally support customer events including getaways
• Demonstrate advanced seamanship skills
• Successfully complete all required training programs including MarineMax University
• Train sales staff on boat handling and safety
• Inspect company-owned vessels in water and keep a log of hours and fuel levels
• Complete minor preventative maintenance on company-owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries
• Assist service/customer with minor service issues to determine if operator error or product defect
• Other duties as assigned

KEY RESULT AREAS

• Internal/External customer satisfaction/FANS
• Customer attention and absorption of orientation
• Customer letters of commendation
• Timeliness and effectiveness of problem resolution
• Timeliness and completeness of delivery
• Timeliness and accuracy of paperwork and other duties

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Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.