Delivery Captain

MarineMax; Rhode Island; On-site; USD 40,000 - 60,000; Full time

Job summary

MarineMax is looking for a Dedicated Delivery Captain in Rhode Island to coordinate customer and team activities involved in the launching and servicing of boats. Key responsibilities include driving boats, educating customers, and performing maintenance tasks. The ideal candidate has extensive boating knowledge, excellent communication skills, and a strong commitment to customer satisfaction. Successful training completion and problem-solving abilities are vital in this role. Join a team that values professional growth and customer experience.

Qualifications

• Must possess adequate product knowledge to answer customer questions.
• Demonstrate advanced seamanship skills.
• Successfully complete all required training programs.

Responsibilities

• Coordinate activities of customers and team members in boat services.
• Drive boats to and from dealerships and customer locations.
• Conduct training classes for customer education.

Skills

Customer service orientation

Boating knowledge

Seamanship skills

Communication skills

Team collaboration

Job description

Overview

A Successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving, and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.

Key Tasks

• Enthusiastically embrace the MarineMax values
• Project a professional and knowledgeable image to all customers.
• Drive boats to and from various dealerships, and also deliver boats to customers as requested.
• Possess adequate product knowledge to answer customer questions.
• Properly explain features and demonstrate operation of boats in showroom or in water.
• Demonstrate additional boating merchandise, such as aftermarket electronic communication and navigational equipment.
• Work with the Business Manager to establish the date of delivery to customer and arrange for delivery of boat to the specified location.
• Service boats with fuel and assist in casting off and tying up boat.
• Perform minor engine and systems repairs and adjustments as needed.
• Load and unload fishing, ski and propulsion equipment from boats.
• Assist in moving boats in and out of showroom.
• Conduct periodic training classes to help reinforce our customers' boating passion.
• Assist with set-up, organization, and tear down of Boat Shows and Offsite Events.
• Show product in the showroom, at off-site events, and demonstrate boats on the water.
• Professionally support customer events including Getaways.
• Demonstrate advanced Seamanship skills.
• Successfully complete all required training programs including MarineMax University.
• Train sales staff on boat handling and safety.
• Inspect company-owned vessels in water and keep a log of hours and fuel levels.
• Complete minor preventative maintenance on company-owned boats on display in the water, including but not limited to cleaning strainers, starting vessel, and checking all systems, topping off water in batteries.
• Assist service/customer with minor service issues to determine if operator error or product defect.
• Other duties as assigned.

Key Result Areas

• Internal/External customer satisfaction/FANS
• Customer attention and absorption of orientation
• Customer letters of commendation
• Timeliness and effectiveness of problem resolution
• Timeliness and completeness of delivery
• Timeliness and accuracy of paperwork and other duties
• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.