Delivery Associate (Driver)

Crafty; Fairfield (CT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Parental leave

Snacks and beverages

Job summary

Crafty is hiring a Delivery Associate for our New Jersey fulfillment center, serving the New York City area with morning shifts (Mon-Fri, 4:30 AM–1:00 PM ET). You will complete 5-8 stops daily, safely operate box trucks, and provide top-tier client service.

Roles require heavy lifting (50+ lbs) and competency in maintenance and paperwork, with a focus on teamwork and reliability. Starting pay is $24.50 per hour; health, 401k, PTO, certification courses, parental leave, snacks, and events are

Qualifications

• This role requires a valid driver's license and safe driving skills.
• Excellent client-facing communication and teamwork abilities.
• Ability to lift items over 50 lbs and handle bulky items up to 150 lbs.
• Strong adherence to standards and attention to detail in route execution.

Responsibilities

• Delivery: complete 5-8 stops daily, load/unload, deliver to client locations.
• Safe Driving: operate box trucks on routes in NYC metro area.
• Customer Service: engage with clients and Crafty team on site.
• Maintenance + Inventory: perform routine maintenance and checks on equipment.
• Communication: report location needs or safety concerns; complete pre/post paperwork.

Skills

Delivery

Safe driving

Customer service

Communication

Maintenance

Reliability

Collaboration

Attention to detail

Resilience

Job description

The Role:

Fairfield, NJ

Shift: Mon - Fri 4:30 AM - 1:00 PM

This is a high-energy role for people who derive joy from being a part of a highly efficient, well executed operation focused on teamwork and client satisfaction. Crafty is looking for a Delivery Associate whose responsibilities will include:

• Delivery: Successfully complete 5-8 delivery stops during your day where you will safely navigate the loading/unloading of the delivery truck, delivering product directly into our client locations.
• Safe Driving : Safely maneuver one of our box trucks through a route delivering food, beverages, and smiles to our clients. (Valid Driver’s license required)
• Customer Service : Engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators) and quality control checks when required
• Communication : Communicate and elevate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork

This role is a full-time, hourly role within Crafty for our New York market’s morning shift (Monday-Friday, 4:30am - 1:00pm ET). This role is based out of our New Jersey warehouse and will make deliveries throughout the New York City Area and succeed by meeting the skill based qualifications below:

Required Attributes

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client & team trust, and contributing to operational efficiency.
• Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• • The role frequently requires lifting items weighing over 50 lbs throughout the day and safely handling bulky items up to 150 lbs.
• Collaborative :
• • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
  • Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Adherence to Standards: The commitment to following established guidelines, regulations, or protocols consistently.
• Attention to Detail : Demonstrates exceptional attention to detail in operations by delivering all products on time, in full, and at the correct location.

Role Goals:

• Goal: Deliver a top-tier Crafty quality client experience through exceptional on-site operations, ensuring all client sites meet and exceed their goals. This will support our client retention goal of 95% annually (for at least six consecutive months, regardless of client site) by implementing these key initiatives:
  • Initiative #1: Safety: Maintain a 98% or above safety score from our fleet telematics programs. Also limit parking and moving violations while operating company owned vehicles.
  • Initiative#2: On Time & In Full Deliveries : Ensure >= 98% of deliveries are completed on time and in full.
  • Initiative #3: Client Satisfaction: One of fewer instances per quarter where delivery execution did not meet standard and warranted feedback from a client. Measured through various feedback channels, both internal and external. Including, but not limited to, CSAT feedback, shift/delivery feedback via the Crafty Platform, etc.

What We Offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is starting at _ $24.50 _ per hour out of our Fulfillment Center in New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.