Delivery Associate

Lucid Motors; McLean (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading luxury electric vehicle manufacturer as a Delivery Associate. You will provide exceptional customer experiences by guiding owners through their vehicles, ensuring a personalized delivery process. This role requires strong interpersonal skills and a passion for electric vehicles.

Qualifications

• 1+ years of customer facing professional experience.
• Experience in a luxury retail or hospitality environment preferred.

Responsibilities

• Guide customers through key features of their Lucid vehicle.
• Manage assigned deliveries and communicate with Sales Specialist.

Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Communication

Empathy

Education

Bachelor’s Degree

Tools

Salesforce

Job description

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Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As a Delivery Associate, your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience.

Who We Are Looking For

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery. The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained.

The team you will work with

The Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.

Delivery Ceremony

• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs
• Deliveries can be done either at delivery center or at client's preferred location
• Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision
• Accurately complete required paperwork and collect necessary documents to finalize delivery
• Log in relevant delivery and customer information into Salesforce
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
  
  

Delivery Preparation

• Manage pool of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
• Utilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications.
• Connect with customer to schedule appointment ahead of delivery date (through introduction from Sales Specialist) to set clear expectations and next steps on delivery process and requirements
• Collaborate with Delivery Operations Specialist, Service and Logistics to ensure readiness of vehicle and delivery area for ceremony
• Assist with daily operations as needed
  
  

Qualifications

• 1+ years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
• Manages and overcomes customer feedback in a cordial and calm manner.
• Acts with urgency and champions excellence in all company objectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Ability to present and maintain a clear driving record.
• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
  
  

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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