Delivery Analytics Lead, Customer Experience

Amazon Inc.; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance (medical, dental, v).

Basic Life & AD&D insurance

Supplemental life plans

EAP

Mental Health Support

Medical Advice Line

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Air is seeking a Business Analyst, Customer Experience to build and maintain dashboards and data pipelines that drive daily decisions across the Amazon Air network. You will translate business questions into analyses, work with large data sources, and advance delivery performance through AI-enabled insights.

The role partners with flight planning, linehaul, and data science teams to turn operational insight into action, with direct impact on customer delivery experience and performance

Qualifications

• 3+ years in tax, finance or related analytical field
• 5+ years of Excel experience and data visualization (Tableau)
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data/metrics to draw insights
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
• Experience developing/deploying/managing AI products at scale

Responsibilities

• Own dashboards and performance metrics tracking delivery quality (DEA and related indicators).
• Investigate delivery performance gaps by analyzing large datasets across Redshift, Andes, PerfectMile, DataCentral.
• Build and maintain ETL pipelines and automated reporting solutions.
• Own the Misbucketing AIR process and drive data-driven corrections.
• Support AirWatch dashboards showing aircraft out-of-service events and impact on delivery performance.
• Partner with supply chain managers and operations leaders to translate questions into analysis requirements and present findings to senior stakeholders.
• Adopt best practices in reporting/analysis and ensure pipelines/dashboards are maintainable by others.
• Apply generative AI to accelerate insight generation and automate monitoring/reporting workflows.

Skills

Excel

Tableau

SQL

AI products

Data storytelling

Education

Bachelor's degree

Tools

AWS Redshift

Python

R

Job description

Amazon Air is seeking a Business Analyst, Customer Experience to build and maintain dashboards and data pipelines that drive daily decisions across the Amazon Air network. You will translate business questions into analyses, work with large data sources, and advance delivery performance through AI-enabled insights.

The role partners with flight planning, linehaul, and data science teams to turn operational insight into action, with direct impact on customer delivery experience and performance