Customer Experience Data Analyst

Amazon Inc.; Factoria (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

Life & AD&D insurance

Supplemental life plans

EAP

Mental Health Support

Medical Advice Line

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Air's Customer Experience team is seeking a Business Analyst to turn complex operational data into actionable insights. You will build and maintain dashboards and data pipelines that drive daily and weekly decisions across the Air network.

You will work with data sources such as Redshift and DataCentral, apply AI tools to accelerate insight generation, and present findings to senior stakeholders. This role is based in Bellevue, WA.

Qualifications

• 3+ years of analytics in tax, finance or a related field.
• 5+ years Excel experience and Tableau data visualization.
• 3+ years in business or financial analysis.
• Experience defining requirements and using data to draw insights.

Responsibilities

• Design, develop, and maintain dashboards and metrics tracking delivery quality.
• Investigate performance gaps using multi-source data (Redshift, Andes, DataCentral).
• Build ETL pipelines and automated reporting to speed insights.
• Own Misbucketing AIR process and improve classification workflows.
• Collaborate with supply chain leaders to translate questions into analysis.

Skills

Advanced Excel

Data analytics

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

SQL

AWS Redshift

Python

R

ETL tools

Job description

Amazon Air's Customer Experience team is seeking a Business Analyst to turn complex operational data into actionable insights. You will build and maintain dashboards and data pipelines that drive daily and weekly decisions across the Air network.

You will work with data sources such as Redshift and DataCentral, apply AI tools to accelerate insight generation, and present findings to senior stakeholders. This role is based in Bellevue, WA.