Delinquent Tax Resolution Specialist (Remote)

State of Arizona; Phoenix (AZ); Hybride; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

Flexible schedules

Remote work option within Arizona

Résumé du poste

State of Arizona’s Department of Revenue seeks a Tax Collector 3 in Phoenix. The role handles delinquent tax liabilities including Individual Income, Corporate Income, Withholding, and TPT cases, via calls and emails, promoting voluntary compliance.

Remote work with occasional Phoenix office presence is available. Responsibilities include negotiation, case research, and enforcement actions under ARS; strong communication and teamwork are essential in maintaining taxpayer trust and program

Qualifications

• Minimum one year of collections experience
• Experience in tax collection or related customer service preferred
• Bilingual in English-Spanish is a plus

Responsabilités

• Engage in inbound and outbound communication with taxpayers to resolve delinquencies
• Educate taxpayers and promote voluntary compliance
• Negotiate payment arrangements for delinquent taxes
• Research cases and locate returns as assigned
• Coordinate with attorneys on complex issues as needed

Connaissances

Strong communications

Negotiation

Persuasion

Analytical thinking

Time management

Outils

Google Suite

Tax reporting systems

Description du poste

State of Arizona’s Department of Revenue seeks a Tax Collector 3 in Phoenix. The role handles delinquent tax liabilities including Individual Income, Corporate Income, Withholding, and TPT cases, via calls and emails, promoting voluntary compliance.

Remote work with occasional Phoenix office presence is available. Responsibilities include negotiation, case research, and enforcement actions under ARS; strong communication and teamwork are essential in maintaining taxpayer trust and program