Delinquent Loan Resolution Pro

Selene Finance LP; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Medical

Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Life Insurance

401(k) Matching

Job summary

Selene Holdings, a diversified mortgage servicing and finance group, seeks an experienced professional to manage delinquent loan portfolios and drive loss-mitigation strategies. You will be the single point of contact for assigned accounts, handling high‑risk and specialty cases, while coordinating with customers, attorneys, and realtors.

Responsibilities include analyzing financial information to determine eligibility for loss mitigation, and recommending workout solutions such as loan

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 2–4 years of related experience in mortgage servicing or loss mitigation.

Responsibilities

• Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
• Serve as SPOC for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.

Skills

Customer service

Communication

Financial analysis

Time management

Skip-tracing

Education

High school diploma

GED

Associate degree

Job description

Selene Holdings, a diversified mortgage servicing and finance group, seeks an experienced professional to manage delinquent loan portfolios and drive loss-mitigation strategies. You will be the single point of contact for assigned accounts, handling high‑risk and specialty cases, while coordinating with customers, attorneys, and realtors.

Responsibilities include analyzing financial information to determine eligibility for loss mitigation, and recommending workout solutions such as loan