Delinquency Solutions Specialist

Fifth Third; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Customer Solutions Advocate in Collections for RV and Marine accounts. Under supervision, you will engage delinquent customers by phone or tools to secure payment commitments and explore negotiated solutions.

Ideal candidates have strong negotiation, communication, and data-entry skills, with experience in collections or customer service. The role requires detail orientation and the ability to work in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year collections, customer service, sales, or advocacy experience.
• Strong communication, negotiation, and problem-solving skills.
• Proficient with computer systems and data entry.
• Experience with Microsoft Office (Word/Excel/PowerPoint/Outlook).

Responsibilities

• Pursue contact with delinquent customers to obtain payment commitments.
• Identify alternatives to repossession and bankruptcy when possible.
• Use multiple system platforms to assess and resolve delinquency.
• Skip trace accounts using statements and third-party services.
• Mentor peers and maintain compliance with quality assurance procedures.
• Escalate unique cases to leadership per policy.

Skills

Collections

Customer service

Negotiation

Call center experience

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Customer Solutions Advocate in Collections for RV and Marine accounts. Under supervision, you will engage delinquent customers by phone or tools to secure payment commitments and explore negotiated solutions.

Ideal candidates have strong negotiation, communication, and data-entry skills, with experience in collections or customer service. The role requires detail orientation and the ability to work in a fast-paced call center environment.