Delinquency Solutions Specialist

Fifth Third Bank; Grand Rapids (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Solutions Advocate for Collections (RV-Marine) to support delinquent account resolutions. Based in Cincinnati, OH, you will engage with customers, provide solutions across consumer products, and operate within risk guidelines to protect customer experience and bank interests.

The role emphasizes communication, negotiation, and problem-solving skills, with potential for mentoring peers and handling escalations in a call center setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year in collections, customer service, sales, or advocacy preferred.
• Strong communication, negotiation, and customer service skills required.

Responsibilities

• Pursue communication with defaulted customers to obtain payment commitments and resolve delinquency.
• Monitor delinquent accounts to identify alternatives to repossessions or bankruptcies.
• Utilize multiple system platforms to identify, evaluate, and resolve delinquency reasons.
• Skip trace accounts to improve contact and resolution.
• Escalate issues to leadership per complaint management procedures while ensuring compliance.
• Multi-task in a fast-paced environment and monitor performance metrics.
• Mentor peers and act as a Customer Solutions subject matter expert.
• Escalate unique cases to leadership as needed.

Skills

Communication skills

Negotiation skills

Customer service

Attention to detail

Conflict resolution

Call Center experience

Data entry

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Fifth Third Bank is seeking a Customer Solutions Advocate for Collections (RV-Marine) to support delinquent account resolutions. Based in Cincinnati, OH, you will engage with customers, provide solutions across consumer products, and operate within risk guidelines to protect customer experience and bank interests.

The role emphasizes communication, negotiation, and problem-solving skills, with potential for mentoring peers and handling escalations in a call center setting.