Client Solutions Specialist I — Collections & Client Care

Truist; Richmond (VA); In loco; USD 39.000 - 53.000; Tempo pieno

Descrizione del lavoro

Truist is seeking a Regular Collections Specialist to collect delinquent accounts while delivering excellent client service. The role emphasizes compliance, accurate documentation, and effective negotiation of payment plans.

Responsibilities include follow-up on assigned accounts, adherence to policies, and timely processing of payments. The position requires English fluency, a flexible schedule, and a commitment to quality and integrity.

Competenze

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Mansioni

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
• Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurate and timely.

Conoscenze

Verbal & written communication

Basic computer skills

Fast-paced environment

Flexible schedule

Formazione

High school diploma or equivalent

Descrizione del lavoro

Truist is seeking a Regular Collections Specialist to collect delinquent accounts while delivering excellent client service. The role emphasizes compliance, accurate documentation, and effective negotiation of payment plans.

Responsibilities include follow-up on assigned accounts, adherence to policies, and timely processing of payments. The position requires English fluency, a flexible schedule, and a commitment to quality and integrity.