Delinquency Resolution Specialist

American Credit Acceptance, LLC; Spartanburg (SC); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Monthly incentive up to $200

Job summary

American Credit Acceptance, LLC is seeking a Servicing Specialist to be based onsite in Spartanburg, SC. You will manage delinquent accounts, initiate calls, negotiate payment plans, and document activity with accuracy while balancing empathy and accountability.

This role is performance-driven with three levels (I–III) by experience; prior collections or related customer-facing work is encouraged. Schedule includes 5 days/week with split shifts and a base pay of $17–$18.50/hr plus up to $200

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication.
• Experience navigating multiple computer systems.
• Stable work history.
• Preferred: 1–3+ years of collections or related experience.

Responsibilities

• Manage a portfolio of delinquent accounts (31+ days past due).
• Initiate and receive calls to resolve outstanding balances.
• Negotiate payment arrangements and establish next steps.
• Assess customer situations within policy guidelines.
• Utilize skip-tracing tools to locate updated information.
• Document account activity accurately and thoroughly.
• Handle escalated calls professionally.
• Work toward monthly performance goals with a respectful customer experience.

Skills

Strong communication

Customer service

Negotiation

Attention to detail

Resilience

Education

High School Diploma or GED

Tools

Auto-dialer

Job description

American Credit Acceptance, LLC is seeking a Servicing Specialist to be based onsite in Spartanburg, SC. You will manage delinquent accounts, initiate calls, negotiate payment plans, and document activity with accuracy while balancing empathy and accountability.

This role is performance-driven with three levels (I–III) by experience; prior collections or related customer-facing work is encouraged. Schedule includes 5 days/week with split shifts and a base pay of $17–$18.50/hr plus up to $200