Collections Specialist — Negotiate Payments & Solutions

American Credit Acceptance, LLC; Forest Park (GA); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Monthly incentive up to $200

Job summary

American Credit Acceptance, LLC is seeking a Servicing Specialist in Forest Park, GA. The role focuses on communicating with customers about financial obligations, negotiating solutions, and guiding customers toward next steps to protect portfolio performance.

This position emphasizes resilience, sound judgment, and balancing empathy with accountability. Three levels I–III are available based on experience, with preference for those with collections or customer-facing backgrounds.

Qualifications

• High School Diploma or GED.
• Strong communication skills (verbal and written).
• Ability to navigate multiple computer systems.
• Stable work history.

Responsibilities

• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due).
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances.
• Negotiate payment arrangements and establish clear next steps.
• Assess customer situations and make informed decisions within policy guidelines.
• Utilize skip-tracing tools to locate updated customer information.
• Document account activity accurately and thoroughly.
• Handle escalated calls professionally.
• Work toward monthly performance goals while maintaining a respectful customer experience.

Skills

Strong communication

Navigate multiple computer systems

Education

High School Diploma or GED

College coursework or degree

Tools

Auto-dialer system

Job description

American Credit Acceptance, LLC is seeking a Servicing Specialist in Forest Park, GA. The role focuses on communicating with customers about financial obligations, negotiating solutions, and guiding customers toward next steps to protect portfolio performance.

This position emphasizes resilience, sound judgment, and balancing empathy with accountability. Three levels I–III are available based on experience, with preference for those with collections or customer-facing backgrounds.