Delinquency & Recovery Specialist - Consumer Loans

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. in Wheeling, WV seeks a Collections Specialist to manage day-to-day collections for a portfolio of credit lines and loans, ensuring adherence to state and federal regulations and bank policies.

You will initiate outbound calls, negotiate payment arrangements, review files, and coordinate actions to minimize delinquencies and losses while maintaining accurate records in the Intellect system.

Qualifications

• Requires a high school diploma or GED.
• One year of related experience or training preferred.
• Proficient in banking policies and regulatory requirements.

Responsibilities

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency and minimizes charge-offs on assigned accounts.
• Determines reason for non-payment and researches issues.
• Completes skip tracing to locate customers and contact details.
• Reviews bank systems to assess customer relationships and facilitate collection actions.
• Prepares documentation for modifications, extensions, and file evaluation.
• Negotiates payment arrangements with borrowers.
• Maintains detailed tracking logs in the Intellect system.
• Resolves billing and payment disputes on assigned accounts.
• Verifies insurance as needed and coordinates appraisals when appropriate.
• Analyzes loan files to recommend actions and strategies for collections.
• Reviews credit and asset reports to inform strategy.
• Organizes files for repossession/foreclosure referrals.

Skills

Negotiation

Phone etiquette

Analytical thinking

Attention to detail

Regulatory compliance

Education

High school diploma or GED

Tools

FIS/IBS

Image Centre

Intellect system

Job description

WesBanco Bank Inc. in Wheeling, WV seeks a Collections Specialist to manage day-to-day collections for a portfolio of credit lines and loans, ensuring adherence to state and federal regulations and bank policies.

You will initiate outbound calls, negotiate payment arrangements, review files, and coordinate actions to minimize delinquencies and losses while maintaining accurate records in the Intellect system.